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DHE 101: Digital Health Engagement Foundations


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Self Paced

Expires: June 30, 2028

About this Course

DHE 101: Digital Health Engagement Foundation 

Foundational training on the Digital Health Engagement (DHE) landscape and why standardization matters 

Digital Health Engagement (DHE) programs help people stay well, reduce health risks and manage chronic conditions through ongoing, person-centered support—not one-time, episodic care. As the market has evolved, digitally enabled engagement (e.g., apps, messaging, remote tools and coaching platforms) has expanded what is possible, but it has also introduced wide variation in how program quality, engagement and outcomes are defined and measured. 

In today’s wellness and condition management market, two challenges can limit confidence in program value: (1) a lack of trust and transparency between purchasers and vendors, and (2) a lack of shared quality infrastructure and language to consistently describe and evaluate program design and results. Measurement often overemphasizes technology usage instead of meaningful engagement, behavior change and health improvement, making it hard to compare solutions and identify what works. 

Digital Health Engagement is a self-paced, introductory course designed for novice learners who are new to DHE concepts and to NCQA’s Digital Health Engagement Program. Through plain-language explanations and practical examples, you’ll build a shared vocabulary for and learn how engagement and behavior change drive outcomes across the health risk continuum and explore why a standardized quality framework is valuable for consistent evaluation and continuous improvement. 

  • What digital health engagement is (and isn’t), and how the market has shifted toward population-based and digitally enabled approaches. 

  • How the wellness continuum (prevention, health promotion and condition management) connects to different member needs and program goals. 

  • Why engagement and behavior change matter—and how to distinguish meaningful engagement from “technology-only” activity metrics. 

  • You’ll also get a high-level introduction to why NCQA developed the Digital Health Engagement program and how standardization can support transparency, trust and quality assessment across the market. 

What You Will Learn

This course is designed for novice learners who are new to Digital Health Engagement (DHE) concepts and want a clear, practical introduction to the market landscape, engagement, measurement challenges and NCQA’s approach. 

  • Vendors and solution partners offering wellness, coaching, condition management, digital engagement or self-management tools who want a shared DHE foundation. 

  • Purchasers and program sponsors (e.g., health plans, employers, health systems, provider organizations) who need to understand what “good” can look like in DHE and what to ask when evaluating programs. 

  • Quality, clinical, operations, analytics, product and customer success staff who support DHE strategy, reporting or improvement and want consistent terminology. 

Whether you support DHE programs, purchase DHE solutions or help deliver them, DHE 101: Digital Health Engagement Foundations provides a shared starting point for understanding the landscape, the role of engagement and behavior change, and why standardization matters.

 

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

Who Should Attend

This course is designed for both newcomers and experienced HEDIS professionals, including: 

•    Quality, clinical and business leaders seeking a high-level understanding of Digital HEDIS.
•    Health plans, vendors, auditors and delivery systems preparing for digital measurement.
•    Technical and nontechnical professionals who support HEDIS reporting and quality improvement.

Whether you are beginning your digital quality journey or need a clear, authoritative overview to align teams and stakeholders, Defining Digital HEDIS provides clear, authoritative overview of digital HEDIS measurement.

 

Faculty

Rachael Harrington, PhD

Rachel Harrington, PhD, is Senior Product Strategist at the National Committee for Quality Assurance (NCQA). In this role she leads the development and evolution of NCQA's population health portfolio, focusing on improving health care quality, reducing disparities, and ensuring everyone can achieve their best possible health. This continues a body of work focused on advancing health care quality data, promoting transparency, incentivizing closure of quality gaps and, ultimately, improving systems of care. A nationally recognized expert in healthcare quality and equity, Dr. Harrington has served as an advisor for initiatives at the Agency for Healthcare Research and Quality, National Quality Forum and the National Academy of Medicine. Prior to joining NCQA, she spent over 10 years in industry and academic health system settings with extensive experience in the areas of risk-adjusted utilization, medication safety, economic modeling and patient engagement in research.  Dr. Harrington holds a Ph.D. in Pharmacy Systems, Outcomes and Policy from the University of Illinois at Chicago.

Allison Lance

Allison Lance, Senior Program Manager in Customer Education brings over 20 years of experience across the health care ecosystem, from payers to health IT to care delivery. Her expertise ranges from market strategy and population health to quality improvement and interoperability. Prior to her role at NCQA, she worked in market intelligence at one of the world’s leading Electronic Health Record (EHR) platforms and has experience from several health plans. During her time at NCQA, she built the Digital Hub and Community, which is a dynamic coalition of health quality measurement professionals, as well as leads development of the organization’s strategic plan for digital advancement. These resources help provide visibility to the roadmap for digitalizing health quality measures to be in alignment with CMS and Interoperability Standards. 

Allison holds a Master's in health care administration (MHA) from the University of Maryland and a bachelor's in human resources management from Missouri State University.

Jeni Souci, MS

Jeni Soucie, M.S., is a Senior Product Manager at the National Committee for Quality Assurance (NCQA), managing a diverse portfolio that includes advancing the quality of AI implementation for high-impact use cases, digital health quality programs supporting care between visits across the risk continuum, and initiatives to improve behavioral health quality, equity, access, and integration. 

Prior to joining NCQA’s Product team, Ms. Soucie worked in the Quality Measurement and Research group on a range of initiatives, including advancing race and ethnicity data collection, identifying key success factors for community health worker programs, synthesizing lessons learned from community referral platform implementations, and developing measures to improve care for older adults. 

Before joining NCQA, Ms. Soucie provided technical assistance and advocacy to organizations serving individuals with HIV/AIDS and supported women’s health initiatives in both domestic and international settings. She holds a B.A. in Public Health and an M.S. in Health Promotion Management from American University. Ms. Soucie resides in Washington, D.C., by way of Rhode Island, with her Shih Tzu, Lucy. 

Continuing Education

This is a non AMA PRA Category 1 CreditTM, ANA CNE, ACPE activity.
Certificate of Participation awarded

 

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Faculty:

Rachel Harrington: None
Allison Lance: None
Jeni Souci: None


Additional Planning Committee Members:
Allison Lance: None

Here is the course outline:

1. Resources

2. Self Paced Module

3. Evaluation

4. Attestation

Completion

The following certificates are awarded when the course is completed:

Certificate of Attendance
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