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Person-Centered Outcome Measures: Measuring What Matters Most


Expires: March 28, 2027

There is broad agreement that individuals’ priorities and health goals should guide their care. However, existing quality measures do not effectively evaluate what is most important to individuals, particularly older adults with multiple chronic conditions, serious illness or frailty.

About this Self-paced Training

Person-Centered Outcome Measures: Measuring What Matters Most

The person-centered outcomes measures overcome the limitations of existing outcome measures by individualizing measurement based on what people identify as most important and have the potential to fill a critical gap in the current system of value-based payment. NCQA has successfully implemented the PCO measures in over 30 practices, with over 300 providers and more than 5,500 individuals. In this webinar, we will examine the person-centered outcome measures and the value that they can offer to healthcare purchasers and payers, health care delivery systems, policymakers, individuals, and communities. Our speakers will discuss the implementation of the person-centered outcome measures in clinical practice, including within community behavioral health care settings, and the importance of incorporating the patient voice into quality measurement. We will highlight new resources available to train health care professionals on how to have a values discussion to identify what matters most to an individual and translate what matters most into a SMART goal that can be measured and tracked overtime.                                                                                                                                                                

Who Should Attend


Health care decision maker

Health care professional

Health plan

Wellness organization leverages in federal, state, employer


Caroline Blaum, MD, MS Senior Research Scientist, Performance Measurement, NCQA

Danielle Hodges, MHS Senior Program Manager Data and Quality Improvement, Camden Coalition

David White Health Care Consultant, NCQA

Marciela Giner-Nevarez, MS, LPC-S Clinical Program Manager, Emergence Health Network

Continuing Education

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

This is a non AMA PRA Category 1 CreditTM, ANA CNE, ACPE, ASWB activity.

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:


Caroline Blaum: None

Danielle Hodges: None

David White: None

Marciela Giner-Nevarez: None

Additional Planning Committee Members:
Angela Williams: None

This program was developed in part by NCQA staff.

Here is the course outline:

1. Resources

2. Recording

3. Attestation


The following certificates are awarded when the course is completed:

CCE Other Certificate
Certificate of Attendance
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