About this Learning Activity

LTSS 101: Foundations - Core Concepts and Readiness

LTSS 101: Foundations – Core Concepts and Readiness is a self-paced course designed for learners who are new to Long-Term Services and Supports (LTSS) or are beginning work related to NCQA’s Case Management-Long-Term Services and Supports (CM-LTSS) Accreditation or LTSS Distinctions.

Learners will explore foundational LTSS concepts, the role of LTSS case management, how LTSS fits across NCQA programs, and key readiness considerations for organizations beginning their LTSS journey.

Through interactive activities, scenarios, and knowledge checks, learners will apply foundational concepts and identify practical next steps for supporting LTSS readiness.

What You Will Learn

• Explain core LTSS concepts and distinguish LTSS case management from medical and behavioral health case management.
• Describe the difference between CM-LTSS Accreditation and LTSS Distinctions, including how LTSS may be incorporated within Health Plan, Behavioral Health, and Case Management Accreditation programs.
• Recognize foundational LTSS readiness concepts, including people, workflows, documentation practices, and common readiness challenges and misconceptions.
• Apply foundational LTSS concepts to realistic scenarios involving case management activities, organizational readiness, and LTSS program planning.

Who Should Attend

• Community-Based Organizations (CBO)s beginning LTSS coordination activities.
• Health plans, behavioral health organizations, and case management organizations that are expanding LTSS services or scope.
• Staff who are new to LTSS programs, LTSS case management, CM-LTSS Accreditation, and LTSS Distinctions.
• Program managers and operational leaders responsible for early LTSS readiness activities.
• Quality, compliance, accreditation, and implementation staff seeking a foundational understanding of LTSS concepts and NCQA pathways.

Faculty

Authored by Felicia Khaalid

Continuing Education

This is a non-accredited activity.
This course grants 2.0 optional Continuing Education Unit (CEU) points for PCMH Certified Content Experts.

*Please note – You must complete the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Faculty:
Felicia Khaalid: None

Additional Planning Committee Members:
Stephanie Arroyo-Hernandez: None
Amelia Bedri: None
Joel Nellis: None
Kristen Swift: None
Rachel Wilson: None

This program was developed by NCQA staff.
This program received no commercial support.