About this Discussion

2025 PCMH Office Hours

•    Custom measures.
•    Quality improvement.
•    Care management.
•    Corrective action plans.

On-demand viewers also receive the post event resources, and PCMH Certified content experts still have the opportunity to earn additional MOC credit when they participate in the post event activity by July 31, 2025.  

What You Will Learn

PCMH Office Hours will:
•    Clarify open questions about PCMH Recognition program requirements and key concepts.
•    Describe common misconceptions associated with Annual Reporting 2025 requirements.
•     Let participants provide feedback to Recognition program staff to inform program evolution when they complete the post-event evaluation. 

Who Should Attend

    Health care professionals
    Health care decision maker
    Consultant
    Health Plan
    Health systems
    Hospitals
    Managed behavioral healthcare organizations
    Population health organizations
    Wellness organizations
    Leveragers are the federal government, states and employers 

Faculty

Jennifer Anglin, DHSc, PCMH CCE

Jennifer Anglin is a Senior Policy Manger of Recognition Policy at NCQA. Her responsibilities include creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. Prior to NCQA, Jennifer worked for Purdue University by assisting practices throughout the state of Indiana on quality improvement and research projects as well as supporting them to meet Medicaid’s Promoting Interoperability program and Medicare’s MIPS program. Jennifer’s professional interests include health policy, research, and education. She has a particular interest in social determinants of health and the behavioral health aspect of Patient-Centered Medical Homes.  

Jennifer holds a BA in secondary education from Valparaiso University and a master’s degree in health science from Indiana State University. Jennifer is a Certified Health Education Specialist and has been a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2013.

Tonna Dexter MSN, RN, MBA, CPHQ, LNC, PCMH CCE

Tonna Dexter MSN, RN, MBA, CPHQ, LNC, PCMH CCE is Assistant Director of Recognition Operations at NCQA. Her responsibilities include assisting staff with NCQA Recognition programs and providing support to practices going through the recognition process. Prior to NCQA, Tonna has spent over a decade mentoring providers and healthcare organizations, guiding them through quality incentives, process improvement,  and accreditation.

Tonna holds an MSN in Nursing Executive Leadership from Chamberlain University and an MBA from Keller Graduate School of Management. Tonna has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2023.

Jessica Thomas, DrPH

Jessica Thomas joined NCQA in January 2025 as Assistant Vice President of Evaluation Product Delivery. In her role, she is focused on providing strategic direction and expertise on the development and implementation of operational functions to support accreditation and recognition products. Thomas most recently worked as the Director of Quality for Independent Health, a regional community-based health plan in Western New York. She has decades of experience in all aspects of QM/QI, as well as process development, regulatory oversight, accreditation and performance management. Thomas has been widely successful in building strategic plans for clinical integration and quality performance across many systems. Dr. Thomas holds a B.A. in Biology, as well as a Masters and Doctorate in Public Health with a concentration in Epidemiology.

Continuing Education

This course grants 1.0  required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.

This is a non AMA PRA Category 1 Credit^TM, ANA CNE, ACPE activity.

• Please note – You must attend the entire program to be eligible for total number of contact hours.
  
  

DISCLOSURE OF RELEVANT FINANCIAL RELATIONSHIPS

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Faculty:

Jennifer Anglin: None
Tonna Dexter: None
Jessica Thomas: None

Additional Planning Committee Member:

Tammy Donnelly: None
Crissy Crittenden: None

This program was developed in part by NCQA staff.

This program received no commercial support.