About this Discussion

PCMH 2025 Office Hours

Join NCQA PCMH program operations staff and leaders, Recognized practices and PCMH Certified Content Experts for 2025 PCMH Office Hours. We encourage you to complete the pre-assessment questionnaire and come prepared with questions!

Submit your questions here.

What You Will Learn

PCMH Office Hours will:
•    Clarify open questions about PCMH Recognition program requirements and key concepts.
•    Let participants provide feedback to Recognition program staff to inform program evolution.

Who Should Attend

    Health care professionals
    Health care decision maker
    Consultant
    Health Plan
    Health systems
    Hospitals
    Managed behavioral healthcare organizations
    Population health organizations
    Wellness organizations 

Faculty

Monica McGill, Analyst, PCMH CCE

Monica McGill is an Analyst in Recognitions Operations at the National Committee for Quality Assurance. As a PCMH CCE, Ms. McGill guides practice sites through the recognition process by reviewing their specific challenges and assessing where the practice stands compared to the requirements for Recognition. Once enrolled, Ms. McGill interacts regularly with practices through the online portal to provide feedback on content related questions, uploading evidence, payment issues, account access, as well as to monitor progress.

Ms. McGill is a highly engaged, intuitive, and collaborative leader who recently served as NCQA’s DEI council co-chair where she worked to drive key DEI initiatives and actions across the organization beginning with the development of the DEI council charter. Using DEI strategy and thought leadership, Ms. McGill coordinated efforts including NCQA programs around DEI awareness and inclusion and overseeing DEI council subcommittees.

Ms. McGill attended Virginia State University and in addition to her PCMH CCE, has earned certifications in Health Care and the Aging Adult from University of Maryland University College and Diversity Equity and Inclusion in the Workplace from University of South Florida, MUMA College of Business. 

Jess Tomko, PCMH CCE

Jess Tomko is a Manager of Recognition Policy at NCQA. Her responsibilities include the creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. 

Prior to NCQA, Jess spent over 13 years in healthcare administration, where she successfully led primary care, specialty, and surgical practices under the direction of  various stakeholders (private practice, community health systems, private equity, etc.). She effectively led practice transformations, strategic planning, M&A’s, compliance integrations, and quality initiatives throughout her roles.

Jess also has extensive experience with various EHR's, HIT and data reporting. Jess’s professional interests include healthcare operations, compliance, and quality improvement. She has a particular interest in health equity and practice burnout.

Jess earned her B.S. from George Mason University and has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2023.

Karen Tribble, MPH, PCMH CCE

Karen Tribble is a Manager of Recognition Programs at NCQA. Her responsibilities include reviewing and auditing transforming and annual renewals of recognition products. Karen has been reviewing and auditing PCMH reviews for the last 8 years.

Karen has over 20 years of experience working in healthcare. Prior experience includes working with government health agencies and major pharmaceutical companies.  Karen is passionate about health care and the quality of that care. 
Karen holds a B.S. in Health Information Management from Stephens College and an MPH from American Military University.

Continuing Education

This is a non-accredited activity.

DISCLOSURE OF RELEVANT FINANCIAL RELATIONSHIPS

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Faculty:

Jess Tomko: None
Monica McGill: None
Karen Tribble: None

Additional Planning Committee Member:

Crissy Crittenden: None

This program was developed in part by NCQA staff.

This program received no commercial support.