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Region 8 HRSA Sponsor Care Management Training
Course
About this Webinar Training
This training focuses on the basics for PCMH training
What You Will Learn
At the conclusion of the program, participants will have the knowledge they need to:
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Recognize effective ways to identify patients who may benefit from Care Management.
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Explain the core attributes of effective care plans.
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Understand how to incorporate person-centered outcomes in care plans.
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Know the process for using direct data collection from patient files.
Agenda
July 22, 2025, 10:00 MT
Session 1 – Care Management Standards
|
Topic |
Presenter/Guest |
Time |
|
Welcome & Introductions |
Bill Tulloch |
5 min |
|
Identifying Patients |
Bill Tulloch |
15 min |
|
Care Plan Basics – What NCQA Expects |
Jennifer Anglin |
20 min |
|
Person-centered Outcomes |
Jennifer Anglin |
15 min |
|
NCQA’s File Review Methodology |
Bill Tulloch |
15 min |
|
Q&A from Attendees |
Bill Tulloch |
20 min |
July 24, 2025, 10:00 MT
Session 2 – Care Management Plan Review
|
Topic |
Presenter/Guest |
Time |
|
Welcome & Introductions |
Jess Tomko |
5 min |
|
Feedback on Care Plans – NCQA Standards |
Jess Tomko |
25 min |
|
Feedback on Care Plans – Working With Care Plans |
Jennifer Anglin |
25 min |
|
Success Stories from your Care Management Programs |
Jennifer Anglin |
15 min |
|
Q&A from Attendees |
Jess Tomko |
20 min |
Faculty
William F. Tulloch, MA, PCMH CCE
Bill is NCQA’s Director in the Quality Solutions Group and has been with NCQA since 1997. In his role, Bill manages the operations of several government contracts aimed at promoting the Medical Home concepts and works with large health systems that are Recognized or seeking Recognition by NCQA. Bill is a PCMH Certified Content Expert with NCQA.
Prior to this position, Bill was the Director of Customer Resources, providing educational assistance to organizations seeking to improve the quality of care and service they provided. Bill was also previously Director of the Privacy Certification for Business Associates (PCBA) program, a joint offering of NCQA and the Joint Commission on Accreditation of Healthcare Organizations. Bill helped develop both the PCBA and other new assessment programs in the health care field and improving existing NCQA products as part of the Product Development team. Earlier in his tenure at NCQA Bill served as a Senior Accreditation Manager participating in and coordinating surveys for the MCO, CVO, and MBHO programs. In addition to his other work, Bill has been a frequent faculty member for educational presentations for NCQA, and is a member of the internal team that developed and maintains the Interactive Survey System.
Jennifer Anglin, MS, CHES, PCMH CCE
Jennifer Anglin is a Policy Manger of Recognition Policy at NCQA. Her responsibilities include creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. Prior to NCQA, Jennifer worked for Purdue University by assisting practices throughout the state of Indiana on quality improvement and research projects as well as supporting them to meet Medicaid’s Promoting Interoperability program and Medicare’s MIPS program. Jennifer’s professional interests include health policy, research, and education. She has a particular interest in social determinants of health and the behavioral health aspect of Patient-Centered Medical Homes.
Jennifer holds a BA in secondary education from Valparaiso University and a master’s degree in health science from Indiana State University. Jennifer is a Certified Health Education Specialist and has been a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2013.
Jess Tomko, PCMH CCE
Jess Tomko is a Manager of Recognition Policy at NCQA. Her responsibilities include the creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review.
Prior to NCQA, Jess spent over 13 years in healthcare administration, where she successfully led primary care, specialty, and surgical practices under the direction of various stakeholders (private practice, community health systems, private equity, etc.). She effectively led practice transformations, strategic planning, M&A’s, compliance integrations, and quality initiatives throughout her roles. Jess also has extensive experience with various EHR's, HIT and data reporting. Jess’s professional interests include healthcare operations, compliance, and quality improvement. She has a particular interest in health equity and practice burnout.
Jess earned her B.S. from George Mason University and has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2023.
Here is the course outline:
1. ResourcesThis contains the materials for participants in the training. |
2. Zoom |
3. Evaluation |
4. Attestation |