About this Webinar Training

 Designing Multi-Cultural Resources & Tools to Engage Members & Communities  

This course focuses on ensuring an organization improves care and services for all individuals served.

What You Will Learn

After completing this learning path, participants will have an understanding of:

• Outline how to write an overall objective statement describing a culturally and linguistically diverse population.
• Discuss strategies to repeatedly engage members of the culturally diverse community.
• Demonstrate how to Develop and continually measure SMART goals in the improvement of CLAS integration.     
        

Who Should Attend

• Healthcare clinicians
• Care teams
• Employers
• Payers
• Providers

Faculty

Vanessa Guzman, ME, MS, CEO, SmartRise Health

Mrs. Guzman is an expert in health equity and population health strategies, including patient and physician engagement techniques, clinical reporting, health IT, quality management models, and CEO at SmartRise Health. With her personal story as a Latin American woman of color and diverse credentials in engineering, science, and coaching - Vanessa brings incomparable humility, authenticity, intellectual harmony, objectivity, enthusiasm, and commitment that inspire teams, participants, and facilitators to become part of the change they want to see.

With almost 20 years of industry experience and an approach centered around person-empowerment, she works closely with individuals, health systems, Accountable Care Organizations (ACOs), payers, and technology and community partners to promote equitable care. Her unique approach includes closely collaborating with physicians and hospitals to implement data-driven tools, payers, clinical infrastructures, pharmaceutical companies, and community partnerships to promote wellness and improve patient health outcomes, and a collaborative learning platform to promote health equity while integrating value-based care and change management concepts. The framework uses stakeholder engagement as a fundamental component to enable a culture of change while building the infrastructure necessary to drive change over time and evaluate the impact of activities focused on advancing equity, improvement in health outcomes, and quality of care. 

 Mrs. Guzman also served as the Associate Vice President at the Montefiore Health System (MHS), overseeing physician partnerships, community engagement, population health and quality improvement, clinical performance, and health information technology and reporting.

Her business model facilitates revenue and sponsorship opportunities toward, Created to Thrive, a foundation she formed to promote enrichment programs servings thousands of children, women, and homeless adults worldwide. Created to Thrive allows her true mission, coaching, and transformation experience to shine through her advisory, products, and services.

Katie Acker, MPH

Katie Acker is the Health Equity Program Director at Fallon Health where she leads efforts to implement health equity strategic priorities. Katie is responsible for collaborating with internal and external parties to keep the health care services organization focused on putting in place changes that will reduce health disparities and increase equitable access for members. She is responsible for strengthening organizational data collection processes, providing oversight and guidance on adapting to health equity priorities and regulatory requirements, engaging members, providers and community partners in participating in equity-focused efforts, and developing multi-year strategies to address and sustain positive health outcomes for the membership. Additionally, she leads the not-for-profit health care services organizations efforts to obtain Health Equity Accreditation from the National Committee for Quality Assurance (NCQA). 

Katie has over 15 years of experience implementing and managing community health programs in multiple states and cities throughout the U.S. and as a volunteer with the Peace Corps in the Dominican Republic. In 2024, she was named a Managed Healthcare Executive Emerging Leader in Healthcare, an honor that shines a spotlight on 14 exceptional individuals at the forefront of shaping U.S. health care. Katie holds a Master of Public Health degree from the University of Washington. 

In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team. 

This educational activity is approved for: 1.0 AMA PRA Category 1 Credit^TM.

This educational activity is approved for 1.0 nursing contact hours.*

This live course grants 2.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Faculty:
Vanessa Guzman: 
Katie Acker: 

Additional Planning Committee Members:
Crissy Crittenden: