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About this Webinar Training

Health Plan Accreditation 2025 Updates: Delegation

NCQA Health Plan Accreditation (HPA) is the only program in the industry that bases results on clinical performance and consumer experience (HEDIS® and CAHPS®). This live course leads learners through a deep dive into the updates for the 2025 HPA standards for Delegation. Through this course, presenters will provide you with insight to interpret the requirements, navigate the standards, and avoid misconceptions. In addition to answering live questions, the presenters address scenarios and examples based on performance improvement opportunities from prior NCQA surveys. 
Please note that this course presents information based on HPA 2025 standard requirements that are released in July 2024. The scope of this course applies directly to NCQA Accreditation Surveys conducted between July 1, 2025, and June 30, 2026.

What You Will Learn

• Understand the 2025 updates and changes to the standards and requirements.
• Interpret the intent of HPA requirements. - Describe relationships and themes across the standards.
• Recognize requirement implications and considerations for stakeholders.
• Define performance improvement opportunities.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Who Should Attend

Clinicians, executives, managers, specialists, consultants, delegates, and vendors who are employed or contracted by health plans with responsibilities pertaining to the scope of work listed below:

- Case Management.
- Compliance or Risk Management
- Population Health Management or Public Health.
- Quality Assurance/Improvement or Performance Management.
- Contracts Management.
- Health Information Systems

Faculty

Kimberly Carpenter Petit
Consultant
KCP Consulting

Continuing Education

This is a non AMA PRA Category 1 CreditTM, ANA CNE, ACPE activity.

This live course grants 2.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.
* Please note – You must attend the entire program to be eligible for total number of contact hours. 

DISCLOSURE OF RELEVANT FINANCIAL RELATIONSHIPS

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Faculty:
Kimberly Carpenter: None

Additional Planning Committee Member:
Felicia Khaalid: None

This program was developed in part by NCQA staff.

This program received no commercial support.