November 16, 2023 2pm-3:30pm ET
Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data.
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About this Webinar Training
Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration
During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core).
What You Will Learn
• Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction.
• Increase competency in completion of religion, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in.
• Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.
NCQA Health Innovation Summit, October 23-25, 2023.
Gaylord Palms Resort and Convention Center
Who Should Attend
- Primary Care Teams
- Practice Managers
- Health Plans
Jennifer M. Etue, LICSW
Manager, Integrated Behavioral Health
Providence Community Health Centers
Jess Tomko, PCMH CCE
Manager, Recognition Policy
Jess Tomko is a Manager of Recognition Policy at NCQA. Her responsibilities include the creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review.
Prior to NCQA, Jess spent over 13 years in healthcare administration, where she successfully led primary care, specialty, and surgical practices under the direction of various stakeholders (private practice, community health systems, private equity, etc.). She effectively led practice transformations, strategic planning, M&A’s, compliance integrations, and quality initiatives throughout her roles. Jess also has extensive experience with various EHR's, HIT and data reporting. Jess’s professional interests include healthcare operations, compliance, and quality improvement. She has a particular interest in health equity and practice burnout.
Jess earned her B.S. from George Mason University and has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2023.
This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.
This is a non-accredited activity.
* Please note – You must attend the entire program to be eligible for total number of contact hours.
Here is the course outline:
The following certificates are awarded when the course is completed:
|CCE Required Certificate|
|Certificate of Attendance|