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Accreditation Readiness: Sustaining Performance

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Self Paced
Expires: March 24, 2025

Sustaining and improving performance between NCQA surveys enable Health Plans to perform their best by reducing rework, preventing timeline bottlenecks, and controlling staff burnout.

About this Self-Paced Training

Accreditation Readiness: Sustaining Performance between NCQA Surveys

Sustaining and improving performance between NCQA surveys enable Health Plans to perform their best by reducing rework, preventing timeline bottlenecks, and controlling staff burnout. This interactive live course was designed in response to health plan requests for strategies and best practices for managing team, processes, and changes between NCQA surveys. 
Faculty for this session has over 25 years of experience in NCQA Accreditation Survey operations. To optimize the learning experience, this course is a blended open forum for discussions, lecture and live Q&A. The short activities will assist in simulating these strategies and best practices. A demo of our Interactive Review Tool (IRT) will ensure your ability to upload your survey documents correctly and efficiently. This course is appropriate for any health plan staff member, delegate, or contractor with a stake in NCQA Accreditation.

Key Topics 

  • Performance tracking and ongoing monitoring
  • Change management and implementation
  • Cross-functional team coordination
  • Resource management strategies

Benefits and Resources

  •  Presentation slides.
  •  IRT Demo
  •  Recording of live session.
  •  Live Q&A.
  •  Scenarios for applied learning.
  •  Perspective from former NCQA staff

What You Will Learn

  • Define essential roles between post-survey and renewal survey.
  • Identify opportunities to redistribute preparation activities across manageable timelines.
  • Establish criteria to prioritize activities for continuous maintenance. 
  • Simulate tools and resources for effective monitoring and control. 
  • Identify strategies to establish a culture of CQI.

Who Should Attend

  • Clinicians, Directors, Managers, Specialists and Coordinators. 
  • Consultants, Contractors, Delegates and Vendors. 
  • Health Plans and Managed Care Organizations. 
  • Professionals in Compliance, Risk Management or Public Policy. 
  • Professionals in Quality Assurance/Improvement or Performance Management. 


Dayna Bell, MBA, MS

Dayna Bell is currently an Executive Director, Quality & Compliance Operations at Aetna where she has oversight of accreditation, credentialing and delegation oversight activities for all lines of business, Prior to joining Aetna, Dayna served as a Principal Consultant for Bell Business Solutions where she worked with organizations preparing for NCQA Accreditation, including but not limited to policy interpretation, policy and procedure development/enhancement, and report development. Dayna previously served as the Senior Director, Enterprise Quality & Accreditation at Health Care Service Corporation (HCSC). She was accountable for developing and implementing accreditation strategies, activities and programs that comply with accreditation standards (NCQA, URAC, AAAHC), federal regulations (ACA, CMS) and state regulations.

Dayna started her healthcare career with the National Committee for Quality Assurance (NCQA), where she held a variety of roles over the course of her 19-year tenure. Her last role there was as the Assistant Vice President (AVP) of Accreditation, where she was responsible for overseeing the day-to-day operations of NCQA's Accreditation and Certification programs, including but not limited to the recruitment of new business, management of HEDIS performance assessment process, management of survey forecasting, and overall management of off- and on-site survey processes.

Dayna has been an NCQA surveyor since 1999. She holds an MBA and a Masters of Science in Management with a concentration in Health Care Administration, both from the University of Maryland.

Continuing Education

This is a non-accredited activity.

Disclosure of Relevant financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Dayna Bell: None

Additional Planning Committee Member:
Felicia Khaalid: None
Dayna Bell: None

This program was developed in part by NCQA staff.

This program received no commercial support.


Note: Each attendee must register as a unique participant, as required by the NCQA Terms of Use.

Group Training?

To inquire about group training rates, complete our online form

Related Content:
NCQA Health Innovation Summit, October 23-25, 2023
Gaylord Palms Resort and Convention Center
Orlando, Florida


Here is the course outline:

1. Resources

2. Recordings

3. Evaluation

4. Attestation


The following certificates are awarded when the course is completed:

Certificate of Attendance
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