The Three C’s of Quality During COVID-19: Communication, Compassion & Continuity
In the midst of a global pandemic, Louisiana Healthcare Connections adopted an innovative strategy to ensure uninterrupted access to quality, coordinated care for one of the state’s most vulnerable populations. By incorporating direct outreach to high-risk members, increasing telehealth access and implementing protocols for addressing social determinants of health, this Medicaid health plan is working aggressively to improve outcomes in spite of the unprecedented challenges of COVID-19.
Note: Times listed for this session are in Eastern Time.
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