Targeted Digital and Telephonic messaging as effective support and engagement tools during the COVID-19 Pandemic
Once NY Governor Andrew Cuomo instituted NY PAUSE, Rapha Family Medicine, like most small, community-based practices, was left without guidance or resources to support its population, especially the most vulnerable. Understanding how small primary care practices used patient portals, phone calls and text messaging to communicate, engage with, manage and support their patient populations is critical—not just for care during the pandemic, but for ongoing transition and continuity of care afterwards. This presentation explores the critical importance of follow-up messages and/or virtual meetings with patients and their family members to care plan implementation, ongoing support and reevaluation.
Note: Times listed for this session are in Eastern Time.
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