Redefining the Quality Playbook

Original Live Date: September 17, 2020 at 1:00 pm - 4:00 pm ET

Leaders from Accredited health plans will discuss how they quickly pivoted to respond to COVID-19 while keeping quality as their mission. Hear lessons learned that created the new playbook for operating during a pandemic.

A panel of NCQA leadership will discuss our support of health plans and practices during the pandemic, including customer feedback.

NCQA leadership will hold a panel discussion on NCQA’s vision and strategy for the future of health care delivery. A Q&A will be held with all speakers.

Course summary
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1pm ETOpening RemarksPeggy O’Kane
President - NCQA
NCQA President, Peggy O'Kane, welcomes attendees to the kickoff of the Quality Innovation Series, a new, virtual learning experience aiming to redefine the quality playbook by hearing from industry-leading experts, sharing successes, and shedding light on rapidly changing innovation during these challenging times.
1:15pm ETLessons Learned to Create a New Playbook: HumanaWill Shrank, MD
Chief Medical Officer - Humana
Dr. Will Shrank speaks on how Humana quickly adapted to the COVID-19 pandemic while still maintaining quality as an integral part of its mission. Humana and its partners have done proactive things to respond to the pandemic and care for its members. They encouraged the use of telehealth right away, helped deliver meals and organized transportation for members, and worked with care managers responsible for doing outreach to geriatric patients and members who are unable to leave their homes. The health plan's ability to pivot and prioritize its members' changing needs during this difficult time speaks to their continued commitment to providing equitable care.
1:40pm ETEmbracing TelehealthAndrea Willis, MD
Chief Medical Officer - Blue Cross Blue Shield Tennessee
Blue Cross Blue Shield was the first major health plan in the nation to commit to covering telehealth services as a response to the COVID-19 crisis. Dr. Andrea Willis, Blue Cross Blue Shield Tennessee's Chief Medical Officer, presents on how the health plan is maintaining their mission during the pandemic. By ensuring members, especially those who are most vulnerable or live with chronic conditions, are getting the care and medicine they need, they illustrate their dedication to quality.
2pm ETDiscussion: Quality and the COVID-19 Era

Peggy O’Kane
President - NCQA

Will Shrank, M.D.
Chief Medical Officer - Humana

Andrea Willis, M.D.
Chief Medical Officer - Blue Cross Blue Shield Tennessee

Dr. Shrank and Dr. Willis join Peggy O'Kane for a discussion on adapting to COVID-19 and health care quality, as well as how to prepare for a post COVID-19 world.
2:20pm ETNCQA Response to the COVID-19 PandemicLisa Slattery
Vice President, Accreditation and Recognition Operations - NCQA
NCQA’s Vice President of Accreditation and Recognition Operations, Lisa Slattery, explains the “what, how and why” of NCQA’s response to COVID-19. Disaster protocols that allow exceptions to quality reporting requirements are among the adjustments she will outline.
2:45pm ETLooking Forward: Digital MeasuresMichael Barr, M.D.
Executive Vice President, Quality Measurement & Research Group -NCQA
Dr. Michael Barr, Executive Vice President of Performance Measurement at NCQA, speaks on the industry transition to telehealth and NCQA's Digital Roadmap. If anything has become apparent in the past few months, it's that healthcare is becoming increasingly digital. Listen as he presents on the strategic plan to migrate our measures into the more digital space to reduce reporting burden and the impact telehealth will continue to have on putting the patient at the center of healthcare quality.
3pm ETCreating a New Quality PlaybookPanel: NCQA Leadership

Peggy O’Kane
President - NCQA

Lisa Slattery
Vice President, Accreditation and Recognition Operations – NCQA

Michael Barr, M.D.
Executive Vice President, Performance Measurement -NCQA

Brad Ryan, M.D.
Chief Product Officer – NCQA

Frank Micciche
Vice President, Public Policy and External Relations - NCQA
NCQA leadership offers discourse on their perspective and vision for the future of healthcare quality. They will discuss NCQA strategic direction including where they propose taking HEDIS, what role digital and electronic measures play in product development, and the potential policy impact with the upcoming election.




Will Shrank, MD

William (Will) Shrank is Humana’s Chief Medical & Corporate Affairs Officer. His responsibilities include implementing Humana’s integrated care delivery strategy, with an emphasis on advancing the Company’s clinical capabilities and core objective of improving the health outcomes of our members. Will is also responsible for developing and strengthening the Company’s relationships with key partners in state and federal government to meaningfully impact public health policy to promote better health outcomes. Will came to Humana from the University of Pittsburgh Medical Center (UPMC) where he served as Chief Medical Officer, Insurance Services Division from 2016 to 2019. At UPMC, Will was responsible for clinical programs and total health care expenditures for approximately 3.5 million members in Medicare, Medicaid, behavioral health, Managed Long Term Social Supports and commercial lines of business. He also developed and evaluated population health programs to further advance the medical center’s mission as an integrated delivery and financing system. Previously, Will served as Senior Vice President, Chief Scientific Officer, and Chief Medical Officer of Provider Innovation at CVS Health from 2013 to 2016. Prior to joining CVS Health, Will served as Director, Research and Rapid-Cycle Evaluation Group, for the Center for Medicare and Medicaid Innovation, part of the Centers for Medicaid and Medicare Services (CMS) from 2011 to 2013, where he led the evaluation of new payment and health system delivery reform programs and developed the rapid-cycle strategy to promote continuous quality improvement.

Will began his career as a practicing physician with Brigham and Women’s Hospital in Boston and as an Assistant Professor at Harvard Medical School. His research at Harvard focused on improving the quality of prescribing and adherence to chronic medications. He has published nearly 250 papers on these topics. Will received his M.D. from Cornell University Medical College. He completed his residency in internal medicine at Georgetown University and his fellowship in Health Policy Research at the University of California, Los Angeles. He also earned a Master of Science degree in health services from the University of California, Los Angeles and a bachelor's degree from Brown University.


Andrea D. Willis, MD, MPH, FAAP

Dr. Andrea D. Willis is Senior Vice President and Chief Medical Officer for BlueCross BlueShield of Tennessee, which has more than 6,000 employees and serves more than 3.5 million members in the state and across the country. In this role, Willis guides BlueCross’ clinical processes that are central to improving the health and well-being of our members.

She oversees Total Health Management and Pharmacy Management and is responsible for achieving and maintaining clinical quality excellence, optimizing member care and medical management functions, oversight of clinical risk management and collaborating with the provider community. Willis serves as the clinical face of the organization with customers, providers, regulators and other stakeholders, as well as our employees and Board of Directors.

Willis was previously medical director of the BlueCross CHOICES Long-Term Services and Supports Program where she advised on plans of care for daily living services and home health services. She’s also served as medical director for BlueCare Tennessee and Cover Tennessee.

Prior to joining BlueCross, Willis was director of CoverKids and was responsible for developing Tennessee’s federally approved State Children’s Health Insurance Program (SCHIP). She also previously served as deputy commissioner for the Tennessee Department of Health. She had a key role creating and implementing the statewide initiatives Better Health: It’s About Time and Respect Your Health.

Willis earned a Master of Public Health from Johns Hopkins School of Hygiene and Public Health (now the Bloomberg School of Public Health) and a Doctor of Medicine from Georgetown University School of Medicine. She received her Bachelor of Science from the University of Alabama at Birmingham.

Willis is a fellow with the American Academy of Pediatrics. In 2018, she was recognized by Modern Healthcare as one of 2018’s Top 25 Minority Executives in Healthcare and was also named one of Nashville Business Journal’s 2018 Women of Influence. She was named as one of Modern Healthcare’s 50 Most Influential Clinical Executives for 2019. She was chosen by the Johns Hopkins Alumni Association to receive its Distinguished Alumna Award in 2019. She was named one of the 50 Most Influential Clinical Executives by Modern Healthcare in 2019. Additional honors include being named as one of 50 Great African Americans in Healthcare to Know in 2018, one of the 68 African Americans Leaders in Healthcare in 2019, and one of the 70 African American Leaders in Healthcare to Know In 2020 all by Becker’s Hospital Review.

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