Knowledge of Patient-Centered Care is Powerful: How Teaching Healthcare Consumerism Skills Improves Clinical Outcomes, Trust, Satisfaction, and Health Equity Within the NCQA Patient-Centered Medical Home Model

October 15, 2020

An NCQA PCMH CCE, Dr. Young will share his primary research and experience with health care disparities and patient-centered care. Content will focus on how human resource and health plan professionals can design training strategies on the principles of the patient-centered medical home to improve health care consumer skills among diverse employees. Dr. Young will present evidence-based methods for enhancing plan performance and reducing costly racial/cultural inequities.

Note: Times listed for this session are in Eastern Time.

Course summary
Course opens: 
Course expires: 
Event starts: 
10/15/2020 - 1:00pm
Event ends: 
10/15/2020 - 2:00pm
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