Knowledge of Patient-Centered Care is Powerful: How Teaching Healthcare Consumerism Skills Improves Clinical Outcomes, Trust, Satisfaction, and Health Equity Within the NCQA Patient-Centered Medical Home Model

Original Live Date: October 15, 2020 at 1:00 pm - 2:00 pm ET

An NCQA PCMH CCE, Dr. Young will share his primary research and experience with health care disparities and patient-centered care. Content will focus on how human resource and health plan professionals can design training strategies on the principles of the patient-centered medical home to improve health care consumer skills among diverse employees. Dr. Young will present evidence-based methods for enhancing plan performance and reducing costly racial/cultural inequities.

Note: Times listed for this session are in Eastern Time.

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