Continuous QI & DEI – Better Knowing and Managing Patients

April 12, 2023

Cost: $149
Course Type: Live Webinar
Date: Wednesday, April 12, 2023; 2:00-3:30pm ET
Course Expires: April 12, 2024

Continuous QI & DEI – Better Knowing and Managing Patients 

How much we know about our patients determines the quality of care we provide. Social determinants of health (SDOH) and other factors make up 70% of patient’s overall outcomes. Patient Centered Medical Home (PCMH)- Knowing and Managing Patients concept can be used as a foundation to incorporate SDOH, diversity, equity, and inclusion components in with practice workflows, and EMRs to drive reports and offer focus areas for quality improvement.  

 During this session we will use PCMH as a foundation to introduce diversity, equity, and inclusion through knowing and managing patients, and continuous quality improvement. 

Target Audience

  • CCE's
  • Consultants
  • Primary Care Teams
  • Practice Managers
  • Health Plans
  • Physicians
  • Nurses
  • PAs

Learning Objectives

After successful completion of this activity, learners will be able to: 

  • Realize criteria in PCMH Knowing and Managing Patients.  
  • Utilize a comprehensive health assessment to gather SDOH. 
  • Identify how Knowing and Managing patients can impact whole person care and drive positive outcomes related to health equity.  
  • Leverage the EMR for workflows, and data sharing for continuous QI and education. 

Related Content:
NCQA Health Innovation Summit, October 23-25, 2023
Gaylord Palms Resort and Convention Center
Orlando, Florida

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 IPCE
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
04/12/2023 - 2:00pm EDT
Event ends: 
04/12/2023 - 3:30pm EDT

Kelsey Keith, BSPH, PCMH CEC 

Kelsey Keith is the Patient Centered Medical Home Program Manager for Northeast Georgia Physician’s Group (NGPG). In her role she manages all NCQA programs for NGPG including Patient Centered Medical Home (PCMH), Diabetes Recognition Program (DRP), and Patient Centered Connected Care (PCCC). In addition to managing NCQA programs Kelsey champions Patient Experience across the ambulatory care clinics and is responsible for directing the Patient Advisory Groups each month. She has nine years of experience in practice transformation and has led and sustained more than sixty ambulatory clinics in achieving Patient Centered Medical Home, twentysix clinics achieving DRP, and seven Urgent Care Clinics maintaining PCCC. Kelsey has a Bachelor of Science in Public Health from East Carolina University and has been a CCE since July of 2014.

Jennifer Anglin, MS, CHES, PCMH CCE

Jennifer Anglin is a Manager of Recognition Policy at NCQA. Her responsibilities include creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. Prior to NCQA, Jennifer worked for Purdue University by assisting practices throughout the state of Indiana on quality improvement and research projects as well as supporting them to meet Medicaid's Promoting Interoperability program and Medicare's MIPS program. Jennifer's professional interests include health policy,, research, and education. She has a particular interest in social determinants of health and the behavioral health aspect of Patient-Centered Medical Homes.

Jennifer holds a BA in secondary education from Valparaiso University and a master's degree in health science from Indiana State University. Jennifer is a Certified Health Education Specialist and has been an NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE) since 2013.


In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team.  

This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.  
This educational activity is approved for a maximum of 1.0 AMA PRA Category 1 Credit™, and 1.0 nursing contact hours. 

This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Kelsey Keith: None
Jennifer Anglin: None

Additional Planning Committee Members:
Kelsey Keith: None
Jennifer Anglin: None
Osman Ahmed: None
Tracelyn Thigpen: None
Ashley Turner: None

 This program was developed in part by NCQA staff.

This program received no commercial support.


Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 IPCE
  • 1.00 Participation
  • 2.00 PCMH CCE


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