Melina Bowdwin, MPH
is a Policy Manager at the National Committee for Quality Assurance (NCQA). She assists in policy clarification and annual updates to NCQA’s accreditation programs. Prior to joining NCQA, Ms. Bowdwin was Assistant Director at Island Peer Review Organization (IPRO), where she conducted activities related to external quality review for Medicaid managed care programs across the country. She holds a Master of Public Health degree from University at Buffalo (SUNY), with an emphasis on Community Health and Health Behavior.

Joy Park, MPH, PMP
Joy Park is a Policy Manager in Accreditation Policy at the National Committee for Quality Assurance (NCQA). She develops and maintains Utilization Management standards in NCQA products and clarifies policies for internal and external customers. Ms. Park previously worked in the Quality Solution Group at NCQA, providing project management and analytic support for federal and state contracts. She holds a BS in Health Promotion and Behavior from The University of Georgia and an MPH in Health Policy and Management from Emory University.

Julie Pung, MBA
Julie Pung is an Assistant Director in Accreditation Policy at the National Committee for Quality Assurance (NCQA). She oversees NCQA’s Policy Clarification Support System (PCS) which provides interpretation on NCQA accreditation and certification standards and guidelines. She also oversees development of NCQA accreditation and certification standards and guidelines, Policy updates & clarifications and accreditation policy surveyor education. Prior to joining NCQA, Ms. Pung was Director, Enterprise Quality and Accreditation at Health Care Service Corporation (HCSC) where she oversaw NCQA Health Plan Accreditation for BCBS of Illinois, BCBS of New Mexico and BCBS of Texas and URAC Utilization Management Accreditation for BCBS of Illinois and BCBS of Texas. She holds a Bachelor of Arts degree in Psychology from Kalamazoo College and Master of Business Administration in Healthcare Management from Lake Forest Graduate School of Management.

Gerald Stewart, MHA
Gerald Stewart is a health quality improvement practitioner with a Master’s in Health Administration and certification as a Six Sigma Master Black Belt. Gerald has over 25 years of experience in helping improving business processes to deliver value and better experience and outcome for customers.  Gerald has led the production, management and optimization accreditation and certification products for the National Committee for Quality Assurance (NCQA) and has served as a subject matter expert and NCQA surveyor since 2001. Gerald has successfully served in several quality assurance/improvement roles (worn many hats) from NCQA project manager, corporate enterprise quality director, to assistance vice president of operations. For all of them and for whatever comes next, Gerald has been and remains unpretentiously obsessed with Making-It-Better and using the talented people to accomplish better. There is nothing more rewarding in life than knowing that you have help make a positive difference in another human being.