Region 9 HRSA Sponsored Introduction to PCMH May 2023

May 15, 2023 to May 17, 2023

NCQA’s Introduction to PCMH Program: Foundational Concepts of the Medical Home

This program is an in-depth guide to NCQA Patient-Centered Medical Home (PCMH) requirements and the process for achieving PCMH Recognition. The Medical Home model emphasizes a practice-wide commitment to transformation by demonstrating key features such as population health management, care coordination and continuous quality improvement.

NCQA requirements are positioned to help clinicians qualify for the Merit-Based Incentive Performance System (MIPS) Improvement Activities and supports meeting the other MIPS categories under MACRA.

Learning Objectives

At the conclusion of the program, participants will have the knowledge they need to:

  • Explain the core attributes of patient-centered medical homes.
  • Understand required evidence and best methods for presenting it to NCQA.
  • Know the distinct roles of the NCQA Representative, Evaluator and PCMH CCE. 
  • Identify criteria relevant to different practice types to establish a pathway towards Recognition.
  • Outline the important features and functions of the Q-PASS system.
Course summary
Available credit: 
  • 8.00 ACPE
  • 8.00 AMA PRA Category 1 Credit™
  • 8.00 ANCC
  • 8.00 IPCE
  • 1.00 Participation
  • 8.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
05/15/2023 - 4:00pm EDT
Event ends: 
05/17/2023 - 5:00pm EDT

This training will include both on-demand (recorded) content and live webinars.

Introduction to PCMH Program: Foundational Concepts of the Medical Home – Virtual Agenda

Live Webinar Date

Live Webinar Time

Recordings Covered

Activities Reviewed

Live Activities

Session 1


Monday (5/15/23)


1:00 pm – 1:45 pm PT

  • Background and Key PCMH Program Components
  • Commit, Transform and Succeed Processes



Scoring: Fact or Fiction

Session 2


Tuesday (5/16/23)



12:00 pm-1:30 pm PT


  • Team-Based Care and Practice Organization (TC)
  • Knowing and Managing Your Patients (KM)


TC Activity

KM Activity



Session 3


Tuesday (5/16/23)



3: 00 pm– 4:30 pm PT


  • Patient-Centered Access and Continuity (AC)
  • Care Management and Support (CM)


AC Activity

CM Activity



Session 4


Wednesday (5/17/2023)



12:00 pm-2:00 pm PT


  • Care Coordination and Care Transitions (CC)
  • Performance Measurement and Quality Improvement (QI)


CC Activity

QI Activity


Q-PASS Demonstration


William F. Tulloch, MA, PCMH CCE

Bill is NCQA’s Director in the Quality Solutions Group and has been with NCQA since 1997.  In his role, Bill manages the operations of several government contracts aimed at promoting the Medical Home concepts and works with large health systems that are Recognized or seeking Recognition by NCQA. Bill is a PCMH Certified Content Expert with NCQA.

Prior to this position, Bill was the Director of Customer Resources, providing educational assistance to organizations seeking to improve the quality of care and service they provided. Bill was also previously Director of the Privacy Certification for Business Associates (PCBA) program, a joint offering of NCQA and the Joint Commission on Accreditation of Healthcare Organizations. Bill helped develop both the PCBA and other new assessment programs in the health care field and improving existing NCQA products as part of the Product Development team. Earlier in his tenure at NCQA Bill served as a Senior Accreditation Manager participating in and coordinating surveys for the MCO, CVO, and MBHO programs.  In addition to his other work, Bill has been a frequent faculty member for educational presentations for NCQA, and is a member of the internal team that developed and maintains the Interactive Survey System. 

Fatin Yousufzai, MSHP

Fatin Yousufzai is a Manager of Recognition Policy at NCQA. Her responsibilities include the creation and maintenance of PCMH resources and providing support to practices going through transformation or annual review. Prior to becoming a manager in Recognition Policy, Fatin was a Policy Analyst on the Performance Measurement team at NCQA, where she supported HEDIS measure development, maintained derivative HEDIS publications, and produced HEDIS Value Set Directories (VSDs).

This year she celebrates her 3rd year at NCQA. Fatin earned her B.S. in Health Sciences from Howard University and M.S. in Health Policy from George Mason University.



In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team.  

This activity was planned by and for the healthcare team, and learners will receive 8.0 Interprofessional Continuing Education (IPCE) credit for learning and change.  
This educational activity is approved for a maximum of 1.0 AMA PRA Category 1 Credit™, 8.0 nursing contact hours and 8.0 ACPE contact hours. 

The assigned universal program number: JA0004597-0000-23-009-L04-P. Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit. 

This live webinar grants 8.0 "Other CCE Continuing Education" points for PCMH Certified Content Experts.

* Please note – You must attend the entire program to be eligible for total number of contact hours. 

If you are a pharmacist completing a course offering CPE credits, please notify NCQA through within 14 calendar days that you have completed a CPE course. You must provide the title of the course, your NABP identification number and your DOB (month/date) within the notification to NCQA. We also recommend you update your profile with your NABP identification number.   

Available Credit

  • 8.00 ACPE
  • 8.00 AMA PRA Category 1 Credit™
  • 8.00 ANCC
  • 8.00 IPCE
  • 1.00 Participation
  • 8.00 PCMH CCE
Please login or register to take this course.

Required Hardware/software

We recommend using either Google Chrome or Mozilla Firefox as your browser for the optimal experience with the NCQA Education learning management system.