Race, Ethnicity, SOGI, Income, and Language in Patient Reg

November 16, 2023

Cost: Included with the Medical Home Subscription Plan
Course Type: Live Webinar
Date: Thursday, November 16, 2023; 2:00-3:30pm (ET)
Course Expires: December 31, 2023

Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration 

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.  
During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core). 

Target Audience

  • CCE's
  • Consultants
  • Primary Care Teams
  • Practice Managers
  • Health Plans
  • Physicians
  • Nurses
  • PAs

Learning Objectives

•    Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction. 
•    Increase competency in completion of religion, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in. 
•    Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.

Related Content:
NCQA Health Innovation Summit, October 23-25, 2023
Gaylord Palms Resort and Convention Center
Orlando, Florida

Course summary
Available credit: 
  • 1.00 Participation
Course opens: 
Course expires: 
Event starts: 
11/16/2023 - 2:00pm EST
Event ends: 
11/16/2023 - 3:30pm EST

Jennifer M. Etue, LICSW
Manager, Integrated Behavioral Health
Providence Community Health Centers 

Jess Tomko, PCMH CCE
Manager, Recognition Policy


This is a non-accredited activity.


The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Available Credit

  • 1.00 Participation
Please login or register to take this course.

Required Hardware/software

We recommend using either Google Chrome or Mozilla Firefox as your browser for the optimal experience with the NCQA Education learning management system.