NCQA Distinction in Multicultural Health Care (MHC)

February 17, 2021

Cost $155

NCQA Distinction in Multicultural Health Care (MHC)

The Multicultural Health Care (MHC) Distinction exemplifies care delivery excellence for by validating care delivery processes and interventions that are sensitive to the racial, cultural and linguistic difference of patient populations. This live webinar is dedicated to explaining the requirements of the MHC Distinction and to address attendee questions through a live platform. All attendees are provided a PDF version of the slides and complementary recording of the live session.

Target Audience

  • Health Plans 

  • Managed Care Organizations

  • Behavioral Health Organizations

  • Population Health Organizations

  • Delegates of Health Plans

Learning Objectives

  • Discuss fundamental principles and scope of the Multicultural Care (MHC) distinction.
  • Describe data use expectations for measuring underrepresented patient populations.
  • Explain expectations for demonstrating Culturally and Linguistically Appropriate Services (CLAS).
  • Discuss analyses and interventions for identifying and addressing health disparities. 
  • Identify evidence appropriate for demonstrating compliance to standard requirements.
Course summary
Available credit: 
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
02/17/2021 - 1:00pm EST
Event ends: 
02/17/2021 - 3:00pm EST

Natalie Mueller, MPH

Natalie is a Senior Manager in Product Development and has been with NCQA since 2015. In this role, she updates existing accreditation products and creates new accreditation and certification products to meet market and customer needs. She led the Population Health Management project, which included transforming NCQA’s flagship product, Health Plan Accreditation, from single-condition management towards a population health-based approach that focuses on whole-person care. This work included creating two new products, Population Health Program Accreditation and Population Health Management Prevalidation for other organizations that support population health management. She produced two publications on population health management, the latest for integrated delivery networks, which can be downloaded for free at She attended Penn State University where she received her Bachelor of Science in Nutritional Science and the University of Pittsburgh for her Master in Public Health.

This live webinar grants 2.0 other Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  This is a non AMA PRA Category 1 CreditTM, ANA CNE, APA, ACPE and ASWB ACE activity. 

Available Credit

  • 1.00 Participation
  • 2.00 PCMH CCE


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