Nicole Mason, MA, PCMH CCE

Nicole Mason is an Assistant Director in NCQA’s Product Development Department. In this role, she oversees new product development and updates to NCQA’s Recognition Programs. Prior to this role, she was a Policy Manager in the Recognition Programs Policy and Resources Department, where she supported multiple aspects of the recognition programs, including development, implementation, maintenance, customer support and education. She started at NCQA in 2013 as an analyst in the Performance Measurement Department where she supported government contracts to develop electronic clinical quality measures, HEDIS measure maintenance and grant-funded research projects.

Before joining NCQA, she worked as a post-baccalaureate fellow at the National Heart, Lung, and Blood Institute. She holds a BA in Biochemistry and Molecular Biology, BA in Psychology, and MA in Biotechnology from Boston University in Boston, MA.

Cari Miller, MSM, PCMH CCE

Cari Miller has developed, implemented and directed healthcare projects for more than 20 years.

To date, she has worked with thousands of providers in more than 1200 locations on value-based care programs, Patient-Centered Medical Home (PCMH) recognition and practice transformation initiatives. Clients throughout the country include private practices, integrated healthcare delivery systems, hospitals, health plans, federally-qualified health centers, and many others. She currently serves as Executive Director for Value-Based Care, for LabCorp, focusing on services evolution, innovation, strategic partnerships, and alignment with at-risk payment methodologies. While at Horizon Blue Cross Blue Shield of NJ she served as Manager for Value-Based Programs, leading a team responsible for developing and fostering strategy and partnerships to implement value-based programs for health systems, ACOs, and independent primary care and pediatric practices.  With the American Academy of Family Physicians, she developed and led the PCMH and practice transformation division and served as Regional Faculty Director, overseeing implementation of the Comprehensive Primary Care Initiative (CPC) for the Centers for Medicare & Medicaid Services in NJ. In addition, she was a Director with the NJ Medicare quality improvement organization for more than 10 years, and started her career in the communications and planning department for an integrated healthcare system.

Cari has a Masters in the Science of Management and achieved the designation of Patient-Centered Medical Home Certified Content Expert (PCMH CCE) from the National Committee on Quality Assurance (NCQA), was a member on NCQA’s Expert Panel, and serves as training faculty for NCQA. 

Amy Tennant, PCMH CCE

Amy Tennant is a Policy Manager in NCQA’s Recognition Programs Policy and Resources. In this role, she creates and maintains PCMH resources, manages product updates and provides policy support and expertise to customers, PCMH CCEs and NCQA Evaluators.

She started at NCQA in the Product Development department where she supported the development of recognition programs including the redesign of the PCMH standards for 2017, Patient-Centered Specialty Practice School-Based Medical Home and the creation of the Oncology Medical Home, the first recognition program created for a specific medical specialty.

Before starting her career at NCQA, she was an intern at MedStar Georgetown University Hospital where she worked on reducing medication reconciliation errors and incidence of outpatient falls. She obtained her Six Sigma Black Belt and holds a BS in Healthcare Management and Policy from Georgetown University in Washington, DC.