Introduction to PCMH - HRSA October 2021

October 4, 2021 to October 6, 2021

NCQA’s Introduction to PCMH Program: Foundational Concepts of the Medical Home

This program is an in-depth guide to NCQA Patient-Centered Medical Home (PCMH) requirements and the process for achieving PCMH Recognition. The Medical Home model emphasizes a practice-wide commitment to transformation by demonstrating key features such as population health management, care coordination and continuous quality improvement.

NCQA requirements are positioned to help clinicians qualify for the Merit-Based Incentive Performance System (MIPS) Improvement Activities and supports meeting the other MIPS categories under MACRA.

Learning Objectives

At the conclusion of the program, participants will have the knowledge they need to:

  • Explain the core attributes of patient-centered medical homes.
  • Understand required evidence and best methods for presenting it to NCQA.
  • Know the distinct roles of the NCQA Representative, Evaluator and PCMH CCE. 
  • Identify criteria relevant to different practice types to establish a pathway towards Recognition.
  • Outline the important features and functions of the Q-PASS system.
Course summary
Available credit: 
  • 8.00 AAPA
  • 8.00 ACPE
  • 8.00 AMA PRA Category 1 Credit™
  • 8.00 ANCC
  • 8.00 APA
  • 8.00 ASWB
  • 8.00 IPCE
  • 1.00 Participation
  • 8.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
10/04/2021 - 10:00am EDT
Event ends: 
10/06/2021 - 1:00pm EDT

This training will include both on-demand (recorded) content and live webinars.


Live Webinar Date

Live Webinar Time

Recordings Covered

Activities Reviewed

Live Activities

Session 1


Monday (10/4)


9am-9:45am CT


10am-10:45am ET

  • Background and Key PCMH Program Components
  • Commit, Transform and Succeed Processes



Scoring: Fact or Fiction

Session 2


Tuesday (10/5)


9am-10:30am CT


10am-11:30am ET

  • Team-Based Care and Practice Organization (TC)
  • Knowing and Managing Your Patients (KM)


TC Activity

KM Activity



Session 3


Tuesday (10/5)


2:30pm-4pm CT


3:30pm-5pm ET

  • Patient-Centered Access and Continuity (AC)
  • Care Management and Support (CM)

AC Activity

CM Activity



Session 4


Wednesday (10/6)


9am-11am CT


10am-12pm ET

  • Care Coordination and Care Transitions (CC)
  • Performance Measurement and Quality Improvement (QI)

CC Activity

QI Activity


Q-PASS Demonstration



William F. Tulloch, MA, PCMH CCE

Bill is NCQA’s Director in the Quality Solutions Group and has been with NCQA since 1997.  In his role, Bill manages the operations of several government contracts aimed at promoting the Medical Home concepts and works with large health systems that are Recognized or seeking Recognition by NCQA. Bill is a PCMH Certified Content Expert with NCQA.

Prior to this position, Bill was the Director of Customer Resources, providing educational assistance to organizations seeking to improve the quality of care and service they provided. Bill was also previously Director of the Privacy Certification for Business Associates (PCBA) program, a joint offering of NCQA and the Joint Commission on Accreditation of Healthcare Organizations. Bill helped develop both the PCBA and other new assessment programs in the health care field and improving existing NCQA products as part of the Product Development team. Earlier in his tenure at NCQA Bill served as a Senior Accreditation Manager participating in and coordinating surveys for the MCO, CVO, and MBHO programs.  In addition to his other work, Bill has been a frequent faculty member for educational presentations for NCQA, and is a member of the internal team that developed and maintains the Interactive Survey System. 

Bill attended Williams College for his undergraduate work, and has a Master’s in Economics from the University of Maryland.  For seven years prior to joining NCQA, Bill worked with a health care consulting firm, HTA (now Covance), in Washington, DC, helping medical product manufacturers work in the managed care setting.  During his undergraduate years, Bill co-authored two papers on the psychology of juror decision-making, based on original research. 


In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the American Psychological Association (APA), and the Association of Social Work Boards (ASWB) to provide Interprofessional Continuing Education for the healthcare team. 

This activity was planned by and for the healthcare team, and learners will receive 8.0 Interprofessional Continuing Education (IPCE) credit for learning and change. 

This educational activity is approved for: 8.0 AMA PRA Category 1 CreditTM, ANA CNE, APA, ACPE and ASWB ACE.

The assigned universal program number:JA0004597-0000-21-021-L04-P. Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

This live webinar grants 8.0 "Other CCE Continuing Education" points for PCMH Certified Content Experts.

* Please note – You must attend the entire program to be eligible for total number of contact hours. 

Available Credit

  • 8.00 AAPA
  • 8.00 ACPE
  • 8.00 AMA PRA Category 1 Credit™
  • 8.00 ANCC
  • 8.00 APA
  • 8.00 ASWB
  • 8.00 IPCE
  • 1.00 Participation
  • 8.00 PCMH CCE
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Required Hardware/software

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