Ann Carson, MPH

Ann F. Carson is Director, Training and Performance Consistency, on NCQA’s Policy team. She is responsible for all new and ongoing surveyor training, and for assessing and improving surveyor performance. She also manages NCQA’s Reconsideration process, participates in standard development and maintenance and is faculty for several NCQA Education programs.

Prior to her role as director, Ann was senior staff on NCQA’s Accreditation team, where she led PHQ product operations and the first phase of NCQA’s next-generation accreditation review software system. From March 2000–October 2008, she was assistant vice president, Product Development, where she led the development and revision of NCQA evaluation programs, including:

• Wellness and Health Promotion Accreditation.
• Physician and Hospital Quality Certification.
• 2008 Accreditation for Health Plans, which expanded to include HEDIS for PPOs.
• 2001–2004 Accreditation business process redesign, which included development and implementation of the Web-based Interactive Survey System across all products.
• Annual revisions to all accreditation/certification standards.

Ann earned her BA from Williams College and her MPH from Johns Hopkins University.

Clint Koenig, MD, MA, MSPH

Clint Koenig, MD, MA, MSPH is the senior Medical Director at OhioHealthy, a new system-based health plan in Columbus Ohio. He has served as State Medical Director in New Hampshire and Ohio. Other leadership roles include the Health Plan Regional Chief Medical Officer at Universal American, a government programs health management organization in Syracuse New York as well as the Director for Utilization Management at Monroe Plan for Medical Care, a healthcare management organization in Rochester, New York. In addition, Clint held Chief Medical Officer roles in Federally Qualified Health Centers and integrated delivery systems.

He has been an NCQA surveyor for 10 years and surveys health plans, Patient Centered Medical Home, Special Needs Plans and Long Term Services and Supports organizations.

Dr. Koenig received his MD from Albany Medical College in Albany, NY. He completed his residency in Family Medicine, from the University of Missouri. He also completed a fellowship at the University of Missouri, where he received Masters degrees in Public Health and Journalism.

Veronica Locke, MHSA

Veronica Locke is a consultant for The Mihalik Group, providing healthcare-related consulting services.  Her areas of expertise include quality assessment and improvement; credentialing; delegation; disease management accreditation/certification; population health management; multicultural health care.

Veronica is the former Senior Manager of Accreditation Policy for the National Committee for Quality Assurance. She was actively involved in the development and maintenance of the standards and guidelines of NCQA's Accreditation and Certification programs, specifically Health Plan, Disease Management and Multicultural Health Care Distinction programs. As a member of the Policy team, one of her major responsibilities was to serve as a content champion when providing policy clarifications and trainings internally and externally.

She received her Bachelor of Science Degree in Public Health from the University of Maryland, College Park and her Master of Health Systems Administration Degree from Georgetown University in Washington, DC.