HRSA-Supported PCMH Training - Region 10

September 8, 2020 to September 11, 2020

Thanks to support from the Health Resources and Services Administration (HRSA), the National Committee for Quality Assurance (NCQA) is pleased to provide this virtual training around Patient-Centered Medical Home Recognition for HRSA region 10. This virtual training is hosted by OCHIN and will consist of two courses:

  • NCQA’s Introduction to PCMH Program: Foundational Concepts of the Medical Home
  • NCQA’s Advanced PCMH Program: Mastering the Medical Home Transformation

Training will be provided through a series of on-demand (recorded) lectures interspersed with live webinars for Q&A, polling, content review, and engagement with the training faculty. The required on-demand modules should be reviewed prior to each scheduled webinar session.

NCQA will provide the same continuing medical education credit and PCMH Certified Content Expert (CCE) maintenance of certification credit normally provided when this training is delivered as in-person seminars. Additionally, learners who complete both sessions will become eligible to sit for the CCE exam.

Course summary
Course opens: 
06/01/2020
Course expires: 
09/08/2022
Event starts: 
09/08/2020 - 12:00pm
Event ends: 
09/11/2020 - 1:30pm

This training will include both on-demand (recorded) content and live webinars.

Introduction to PCMH Program: Foundational Concepts of the Medical Home – Virtual Agenda

Live Webinar Date

Live Webinar Time

Recordings Covered

Activities Reviewed

Live Activities

Session 1

Tuesday (9/8)

9am-9:45am PT

 

(12pm-12:45pm ET)

  • Background and Key PCMH Program Components
  • Commit, Transform and Succeed Processes

 

 

Scoring: Fact or Fiction

Session 2

Tuesday (9/8)

12:30pm-2pm PT

(3:30pm-5pm ET)

  • Team-Based Care and Practice Organization (TC)
  • Knowing and Managing Your Patients (KM)

 

TC Activity

KM Activity

 

 

Session 3

Wednesday (9/9)

9am-10:30am PT

(12pm-1:30pm ET)

  • Patient-Centered Access and Continuity (AC)
  • Care Management and Support (CM)

AC Activity

CM Activity

 

 

Session 4

Wednesday (9/9)

12pm-2pm PT

(3pm-5pm ET)

  • Care Coordination and Care Transitions (CC)
  • Performance Measurement and Quality Improvement (QI)

CC Activity

QI Activity

 

Q-PASS Demonstration

 

Advanced PCMH Program: Mastering the Medical Home Transformation – Virtual Agenda

Live Webinar Date

Live Webinar Time

Recordings Covered

Activities Reviewed

Live Activities

Session 1

Thursday (9/10)

9am-10:30am PT

(12pm-1:30pm ET)

  • Advanced and Special Topics
  • Elective Credit Introduction

 

Elective Credits – AC, KM and CC Concepts

 

Session 2

Thursday (9/10)

12pm-1pm PT

(3pm-4pm ET)

  • Elective Credit Wrap-Up
  • Team-Based Care and Practice Organization (TC) and Care Management and Support (CM) Activity Intro

 

TC Activity

CM Activity

Polling TC Activity Responses

Session 3

Friday (9/11)

9am-10:30am PT

(12pm-1:30pm ET)

  • Building a QI Program
  • What is Evidence (and how to provide it)
  • The Role of the PCMH CCE
  • How to Become A PCMH CCE
  • Top 10 Takeaways

 

QI Activity

Evidence Drill Down

 

Amy Tennant, PCMH CCE

Amy Tennant is a Policy Manager in NCQA’s Recognition Programs Policy and Resources. In this role, she creates and maintains PCMH resources, manages product updates and provides policy support and expertise to customers, PCMH CCEs and NCQA Evaluators.

She started at NCQA in the Product Development department where she supported the development of recognition programs including the redesign of the PCMH standards for 2017, Patient-Centered Specialty Practice School-Based Medical Home and the creation of the Oncology Medical Home, the first recognition program created for a specific medical specialty.

Before starting her career at NCQA, she was an intern at MedStar Georgetown University Hospital where she worked on reducing medication reconciliation errors and incidence of outpatient falls. She obtained her Six Sigma Black Belt and holds a BS in Healthcare Management and Policy from Georgetown University in Washington, DC.

William F. Tulloch, MA, PCMH CCE

Bill is NCQA’s Director in the Quality Solutions Group and has been with NCQA since 1997.  In his role, Bill manages the operations of several government contracts aimed at promoting the Medical Home concepts and works with large health systems that are Recognized or seeking Recognition by NCQA. Bill is a PCMH Certified Content Expert with NCQA.

Prior to this position, Bill was the Director of Customer Resources, providing educational assistance to organizations seeking to improve the quality of care and service they provided. Bill was also previously Director of the Privacy Certification for Business Associates (PCBA) program, a joint offering of NCQA and the Joint Commission on Accreditation of Healthcare Organizations. Bill helped develop both the PCBA and other new assessment programs in the health care field and improving existing NCQA products as part of the Product Development team. Earlier in his tenure at NCQA Bill served as a Senior Accreditation Manager participating in and coordinating surveys for the MCO, CVO, and MBHO programs.  In addition to his other work, Bill has been a frequent faculty member for educational presentations for NCQA, and is a member of the internal team that developed and maintains the Interactive Survey System. 

Bill attended Williams College for his undergraduate work, and has a Master’s in Economics from the University of Maryland.  For seven years prior to joining NCQA, Bill worked with a health care consulting firm, HTA (now Covance), in Washington, DC, helping medical product manufacturers work in the managed care setting.  During his undergraduate years, Bill co-authored two papers on the psychology of juror decision-making, based on original research. 

 
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