Health Plan Accreditation 2024: Network Management (NET)

September 11, 2023 to September 12, 2023

Early Bird: $249 until July 31, 2023
Cost: $349
Course Type: Live Webinar
Day One: Monday, September 11, 2023 1pm-2:30pm ET
Day Two: Tuesday, September 12, 2023 1pm-2:30pm ET
Course Expire Date: September 11, 2024

Health Plan Accreditation 2024: Network Management (NET)

NCQA Health Plan Accreditation (HPA) is the only program in the industry that bases results on clinical performance and consumer experience (HEDIS® and CAHPS®). This live, multi-day course leads learners through a deep dive into the HPA standards for Network Management (NET). Through this course, presenters will provide you with insight to interpret the requirements, navigate the standards, and avoid misconceptions. In addition to answering live questions, the presenters address scenarios and examples based on performance improvement opportunities from prior NCQA surveys. Please note, this course presents information based on HPA 2024 standard requirements that are released in July 2023. The scope of this course applies directly to NCQA Accreditation Surveys conducted between July 1, 2024, and June 30, 2025.

Group Training? To inquire about group training rates, complete our online form.

Key Topics

- Evaluating adequacy of networks.
- Conducting qualitative and quantitative analyses.
- Demonstrating timeliness for network decisions.
- Assessing out-of-network utilization.
- Measuring effectiveness of interventions.

Benefits and Resources
• Presentation slides.
• Recording of live session.
• Live Q&A.
• Pre-work activity and a group breakout session for engagement.
• Scenarios for applied learning.
• NCQA surveyor’s perspective of the standards.
• IPCE Credits for physicians, nurses, and pharmacists.

Target Audience

Clinicians, executives, managers, specialists, consultants, delegates, and vendors who are employed or contracted by health plans with responsibilities pertaining to the scope of work listed below:

- Case Management.
- Compliance or Risk Management
- Population Health Management or Public Health.
- Quality Assurance/Improvement or Performance Management.
- Contracts Management.
- Health Information Systems

Learning Objectives

- Interpret the intent of HPA requirements for NET Standards.

- Describe relationships and themes across NET Standards.

- Recognize requirement implications and considerations for stakeholders.

- Define performance improvement opportunities.




HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Course summary
Available credit: 
  • 1.50 ACPE
  • 1.50 AMA PRA Category 1 Credit™
  • 1.50 ANCC
  • 1.50 IPCE
  • 1.00 Participation
  • 1.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
09/11/2023 - 1:00pm EDT
Event ends: 
09/12/2023 - 2:30pm EDT

Irv Koehler, RN, MBA, CPHQ, CPC

Irv Koehler is a health care quality consultant for the Koehler Quality Group, LLC. In this position, he is an NCQA administrative surveyor and provides consulting services to organizations evaluating and preparing for NCQA Accreditation/ Certification projects, risk adjustment validation for managed care organizations, education on quality improvement practices and outcome measure development and tracking.  

Mr. Koehler is also a registered nurse with active licensure in Florida and Tennessee, and certification in quality and medical coding. Previously, he was a quality improvement professional at AmeriHealth Caritas and BlueCross BlueShield of Tennessee.

Mr. Koehler has an MBA from the Florida Institute of Technology, a BS in Nursing from Florida Southern College, a BA in Psychology and an ADN from Purdue University.


Mr. Stelling is a Senior Consultant with The Mihalik Group. Prior to joining the Mihalik Group, he was Assistant Director, Accreditation Policy at NCQA for 14 years. Mr. Stelling oversaw the Policy Clarification Support System (PCS), a web-based tool for customers to ask questions of Policy Accreditation staff concerning all NCQA Accreditation and Certification programs. He also directed all education efforts out of the Policy Accreditation unit. In addition, Mr. Stelling was the lead on all federal and state deeming activities, including the Medicare Deeming program.

Mr. Stelling is also an NCQA surveyor and has been part of survey teams for the accreditation of Health Plans, Managed Behavioral Health Organizations. Disease Management Organizations and other organizations for over 17 years. Mr. Stelling has over 40 years of experience in health care with focus on Preventive Services, Disease Management and Quality Improvement.

Before joining NCQA, he held management positions with state and county health departments, hospitals, voluntary health organizations and a managed care organization. He holds a Master of Education from the University of South Carolina and a Master of Public Health from the University of California, Berkeley.


 In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team.

This activity was planned by and for the healthcare team, and learners will receive 1.5 Interprofessional Continuing Education (IPCE) credit for learning and change.

This educational activity is approved for a maximum of 1.5 AMA PRA Category 1 Credit™, 1.5 nursing contact hours and 1.5 ACPE contact hours.

The assigned universal program number: JA0004597-0000-23-013-L04-P . Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.



If you are a pharmacist completing a course offering CPE credits, please notify NCQA through within 14 calendar days that you have completed a CPE course. You must provide the title of the course, your NABP identification number and your DOB (month/date) within the notification to NCQA. We also recommend you update your profile with your NABP identification number.

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.
* Please note – You must attend the entire program to be eligible for total number of contact hours. 


The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Frank Stelling: None
Irv Koehler: None

Additional Planning Committee Member:
Felicia Khaalid: None

This program was developed in part by NCQA staff.

This program received no commercial support.

Available Credit

  • 1.50 ACPE
  • 1.50 AMA PRA Category 1 Credit™
  • 1.50 ANCC
  • 1.50 IPCE
  • 1.00 Participation
  • 1.00 PCMH CCE


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