Explaining HPA 2023: Credentialing (CR)

September 27, 2022 to September 28, 2022

This course is open for Pre-registration. Content will be available in September.

Early Bird rate: $299 until August 16, 2022
Regular rate: $349 after August 16, 2022

Day One: Tuesday, September 27, 2022; 1-2:30pm ET
Day Two: Wednesday, September 28, 2022; 1-2:30pm ET

Explaining Health Plan Accreditation 2023: Credentialing (CR)

NCQA Health Plan Accreditation is the only program in the industry that bases results on clinical performance and consumer experience (HEDIS® and CAHPS®).

This live, multi-day course leads participants through an end-to-end examination of the Health Plan Accreditation standards for Credentialing (CR). Through this course, faculty provides participants with insight to interpret the requirements, navigate the standards, and avoid misconceptions. In addition to answering live questions from participants, faculty addresses scenarios and examples based on performance improvement opportunities from prior NCQA surveys.

Please note: This course presents information based on Health Plan Accreditation 2023 standard requirements that are released in July 2022. The scope of this course applies directly to NCQA Accreditation Surveys conducted between July 1, 2023 and June 30, 2024.

Group Training?

To inquire about group training rates, complete our online form.

Key Topics

  • System Controls for Credentialing.
  • Credentialing Committee and Oversight.
  • Verification of Credentials.
  • Ongoing Monitoring and Interventions.
  • Assessment of Organizational Providers.

Course Resources

  • Presentation slides.
  • Recording of live session.
  • Live Q&A.
  • Scenarios for applied learning.
  • NCQA surveyor's perspective of the standards.
  • IPCE Credits for physicians, nurses and pharmacists.

Target Audience

Clinicians, executives, managers, specialists, consultants, delegates and vendors who are employed or contracted by health plans with responsibilities pertaining to the scope of work listed below:

  • Case Management.
  • Compliance or Risk Management.
  • Population Health Management of Public Health.
  • Quality Assurance/Improvement or Performance Management.
  • Contracts Management.
  • Health Information Systems.

Learning Objectives

At the conclusion of this course, learners will be able to:

  • Interpret the intent of Health Plan Accreditation requirements for CR Standards.
  • Describe relationships and themes across CR Standards.
  • Recognize requirement implications and considerations for stakeholders.
  • Define performance improvement opportunities.

By achieving these learning objectives, participants may experience the following operational efficacies as three to nine month post-participation outcomes:

  • Increased productivity in prioritizing and planning interventions.
  • Improved practices in monitoring issues and risks.
  • Enhanced coordination in cross-functional efforts.
  • Refined tactics in monitoring performance.


HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Course summary
Available credit: 
  • 3.00 ACPE
  • 3.00 AMA PRA Category 1 Credit™
  • 3.00 ANCC
  • 3.00 IPCE
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
09/27/2022 - 1:00pm EDT
Event ends: 
09/28/2022 - 2:30pm EDT

Veronica Locke, MSHA

Veronica Locke, MHSA is a process consultant with the Health Care Service Corporation (HCSC) in Dallas, Texas. Prior to joining HCSC, Veronica was a consultant for The Mihalik Group, providing healthcare-related consulting services.  Her areas of expertise include quality assessment and improvement; credentialing; delegation; disease management accreditation/certification; population health management; multicultural health care. 

Veronica is the former Senior Manager of Accreditation Policy for the National Committee for Quality Assurance. She was actively involved in the development and maintenance of the standards and guidelines of NCQA's Accreditation and Certification programs, specifically Health Plan, Disease Management and Multicultural Health Care Distinction programs. As a member of the Policy team, one of her major responsibilities was to serve as a content champion when providing policy clarifications and trainings internally and externally. 
She received her Bachelor of Science Degree in Public Health from the University of Maryland, College Park and her Master of Health Systems Administration Degree from Georgetown University in Washington, DC.


In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team. 

This activity was planned by and for the healthcare team, and learners will receive 3.0 Interprofessional Continuing Education (IPCE) credit for learning and change. 

This educational activity is approved for: 3.0 AMA PRA Category 1 CreditTM and ACPE.

This educational activity is approved for 3.0 nursing contact hours.*

The assigned universal program number: JA0004597-0000-22-008-L04-P. Upon successful completion of this program (attending the full session and completing a program evaluation), participants will access CPE Monitor on the ACPE website to locate and track their CPE statement of credit.

This live course grants 2.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

Available Credit

  • 3.00 ACPE
  • 3.00 AMA PRA Category 1 Credit™
  • 3.00 ANCC
  • 3.00 IPCE
  • 1.00 Participation
  • 2.00 PCMH CCE


Please login or register to take this course.

Be sure to select "Find Possible Discounts" on the checkout page to apply the early bird discount.

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