Defining and Actualizing the ROI of being a PCMH

Cost: Included with the Medical Home Subscription Plan
Course Type: Self-paced
Recorded Date: May 17, 2022
Recording Duration: Approximately 1 hours
Course Expires: December 31, 2023

Defining and Actualizing the ROI of being a Patient Centered Medical Home

This course is a discussion about the expected return on investment for becoming a PCMH. Faculty will highlight different ways to define ROI through the eyes of various stakeholders, including patients, staff, funders and the community. Strategies will focus on critical criteria in the PCMH framework that can have the greatest impact on stakeholders, although some elective criteria are at the heart of the PCMH concept. This course will also cover strategies for making patient-centered processes a cultural practice and not just an annual task. Faculty will also describe how to ensure that PCMH is core to an organization's quality program.

Target Audience

  • Consultants
  • Health care decision makers
  • Health care professionals
  • Health plans
  • Health systems
  • Hospitals
  • MBHOs
  • Population health organizations

Learning Objectives

At the conclusion of this course, learners will be able to:

  • Discuss the ROI of being a PCMH, the value and how to measure it.
  • Identify critical criteria and best practices to implement them.
  • Discuss strategies to build patient-centered processes into your organization and PCMH model of care.
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 IPCE
  • 1.00 Participation
  • 0.00 PCMH CCE
Course opens: 
Course expires: 

Shannon Nielson, MHA, PCMH CCE

Shannon is one of the owners of CURIS Consulting and Principal Consultant. Prior to launching CURIS Consulting, Shannon has had over 18 years of experience working with health centers, hospitals, PCAS and HCCNs to enhance clinical, operational, and financial performance. Shannon was Chief Operating Officer and Sr. Vice President of Consulting for Centerprise, Inc. from 2014-2018. During this time Shannon built a nationally recognized consulting group focused on improving the overall performance, compliance, and sustainability of community health centers. Shannon has completed over 200 NCQA PCMH transformations, performance assessments on over 150 community health centers, and assisted networks in developing clinically integrated networks. Shannon has or currently serves as interim CQO, CIO and COO for health centers.

Shannon is a regularly sought-after national expert and public speaker. Shannon is the author of the National Association of Community Health Center’s Population Health Management Guidebook, Board Quality Training Modules, and COVID Response for Board of Director’s White Papers.

Having spent her entire career in the community health center environment, Shannon has an extensive knowledge or FQHCs and the regulatory requirements for community health centers.

Prior to beginning consulting work, Shannon worked as the Director of Decision Support for Ohio’s largest FQHC from 2002-2012. During this time, Shannon led the operational and clinical reporting for over 15 sites. She developed algorithms to assist practices in operational, clinical, and EHR workflows.

Shannon has her Bachelor’s in Health Services Administration from Georgetown University and her Master’s in Health Administration from Xavier University.


In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team. 

This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change. 

This educational activity is approved for: 1.0 AMA PRA Category 1 CreditTM ,  and 1.0 nursing contact hours.*

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Shannon Nielson: None

Additional Planning Committee Members:
Ashley Turner: None
 Wanda Ali:  None 
Joseph A. Stankaitis:  None

This program was developed in part by NCQA staff.

This program received no commercial support.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 IPCE
  • 1.00 Participation
  • 0.00 PCMH CCE
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