CCE Quarterly: Practice Facilitation

CCE Quarterly: Practice Facilitation - Knowing when to "do" and when to teach!

One of the challenges practice facilitators face as they assist teams in workflow transformation is finding the right balance between doing the work of transformation and teaching the team how to transform. Most of us are naturally fixers, problem solvers and doers—and we find joy in what we do. But while these characteristics set us up for success in driving change, it can hinder our ability to foster change-making capabilities for our practices.

Join us and learn how to strike a balance between doing the work for practices and teaching them how to build capacity to learn new skills and adapt their workflow. We'll discuss case examples and the necessary skills to effectively drive change while building practice capabilities to support ongoing transformation.

Target Audience

This webinar is designed for PCMH Certified Content Experts (CCEs) and for staff at primary care and specialty care practices. CCEs are also invited to continue the conversation by following the Practice Facilitation Companion Blog Series in the PCMH CCE Digital Community.

Learning Objectives

  1. Identify necessary skills to effectively drive change.
  2. Utilize coaching strategies to motivate practice transformation team members.
  3. Recognize when to 'do' the work and when to 'teach' the work practice transformation.
  4. Outline the steps for how to build practice capabilities to support independence in driving change.
Course summary
Available credit: 
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 

Nicole Harmon, MBA, PCMH CCE
Healthcare Association of New York State (HANYS),
Senior Director, Practice Advancement Strategies

This live webinar provides maintenance of certification credit 2.0 points under "required continuing education" for PCMH CCEs.

This is a non CME/CNE/CPE activity.

Available Credit

  • 1.00 Participation
  • 2.00 PCMH CCE


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