CCE Quarterly: Leveraging the Medical Neighborhood

CCE Quarterly: Leveraging the Medical Neighborhood

This webinar will examine the opportunities and benefits practices can experience when they take the initiative to collaborate with their medical neighborhood counterparts (other clinics and practices, PCMH, PCSP, Oncology Medical Home and Patient-Centered Connected Care practices/clinics). Participants will understand how to connect and encourage a symbiotic relationship to optimize criteria selection and improve patient care while also learning the similarities amongst recognition standards’ sets and identify opportunities for improving coordination and efficiency across the medical neighborhood. Faculty will share successful examples of transformation and collaboration across a variety of practice settings within both independent practices and integrated delivery systems.

Target Audience

  • CCE's.
  • Consultants.
  • Independent primary care, specialty and community center practices.
  • Integrated Delivery Networks.
  • Practice care teams.
  • Practice manager.
  • Payers.
  • Providers.

Learning Objectives

  1. Describe how the fundamentals of the patient-centered approach to care align across providers within the medical neighborhood.
  2. Identify similarities across NCQA Recognition programs to support optimization of criteria selection associated with coordination of care.
  3. Pinpoint strategies for coaching, engaging and leading teams across organizations and departments to gain buy-in and adopt clinical guidelines, standing orders and protocols.
  4. Develop and implement a blueprint for how providers can work together to share policies and procedures for care coordination that enables all participating organizations to overcome barriers and improve care.
Course summary
Available credit: 
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 

Nicole Mason, MA, PCMH CCE

Nicole Mason is an Assistant Director in NCQA’s Product Development Department. In this role, she oversees new Recognition Program product development and program maintenance, leveraging her prior experience as a Policy Manager in the Recognition Programs Policy and Resources Department. On this team, she supported multiple aspects of the programs, including development, implementation and maintenance, through creation and update of resources, management of product updates and facilitation of training for both internal staff and external customers. In early 2017, she also led the product development and launch of NCQA’s first specialty-specific recognition program, the Oncology Medical Home, and she has played a key role in the implementation and support of the redesign of NCQA’s Recognition Programs. She started at NCQA in the Performance Measurement Department where she supported government contracts to develop of electronic clinical quality measures, a PCORI-funded patient-centered oncology research project, and the maintenance and analysis of the HEDIS respiratory measure suite. Before joining NCQA, she worked as a post-baccalaureate fellow at the National Heart, Lung, and Blood Institute where she supported research projects to investigate aplastic anemia. She holds a BA in Biochemistry and Molecular Biology, BA in Psychology, and MA in Biotechnology from Boston University in Boston, MA.


Leigh Reddick, PCMH CCE

Leigh Reddick is the Directory of Community Quality Programs, Population Health Management at Prisma Health-Midlands, the largest and most comprehensive integrated health care system in the South Carolina Midland region. Leigh has a BS in Human Services from the University of South Carolina and earned PCMH Content Expert Certification in 2013. In her 5 years as Director of Community Quality Programs at Prisma Health-Midlands, the system has embraced the PCMH experience. The Prisma Health Midlands Network practice includes primary care offices, specialty offices and a connected care office. Palmetto Heart was the first specialty practice in the state of South Carolina to be recognized as a Patient-Centered Specialty Practice (2015). The Palmetto Health Infusion Center was honored as the first infusion center in the United States to earn Patient-Centered Connected Care Recognition (2016). Leigh continues to provide guidance and support as offices are transformed and “live” the patient-centered process. Leigh is a 2018-2019 PMCH CCE Quality Award winner.

This live webinar provides maintenance of certification credit (2 points) under "required continuing education" for PCMH CCEs.

This is a non CME/ CNE /CPE/ AAPA/ APA/ ASWB activity.

Available Credit

  • 1.00 Participation
  • 2.00 PCMH CCE


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