CCE Quarterly: Business Case for Patient Engagement

CCE Quarterly: Making the Business Case for Patient Engagement

Making the Business Case for Patient Engagement will examine the benefits and opportunities for practices and organizations that implement a comprehensive patient engagement strategy. Faculty will outline how patient engagement can be used to meet PCMH and other stakeholder requirements while supporting quality improvement and strategic business goals. This Webinar will highlight various patient engagement approaches and methods through case studies, lessons learned and examples of successful implementation.

Target Audience

  • CCEs.
  • Consultants.
  • Practice care teams.
  • Practice manager.
  • Payers.

Learning Objectives

At the conclusion of the program, participants will be able to:

  1. Identify why active patient engagement should be a priority for their practice or organization​.
  2. Describe how different program characteristics align and support business goals.
  3. Outline strategies for establishing patients as “experts by experience” and focusing on the “right” solutions​.
  4. Implement a plan to improve outcomes by engaging patients and their families in their care and in the care delivery system​.
Course summary
Available credit: 
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 

Mina L. Harkins, MBA, BSMT, PCMH CCE

Mina L. Harkins was with the National Committee for Quality Assurance (NCQA) for 10 years as the Assistant Vice President, Recognition Programs Policy and Resources, in Washington DC. In that position, she was responsible for the content of and resources to support all Recognition Programs. The Recognition programs are focused on evaluating quality management of chronic conditions, such as Diabetes and Ischemic Vascular Disease, and the systems and processes utilized in clinical practices including the Patient-Centered Medical Home, the Patient-Centered Specialty Practice program, Patient-Centered Connected Care in the neighborhood and Accountable Care Organization Accreditation. Before joining NCQA, she directed a medical laboratory accreditation program, administered a large anatomic pathology operation, managed several units in a multi-specialty group practice and a multi-site laboratory operation for a staff model HMO. Ms. Harkins earned her BA in Medical Technology at the University of Pittsburgh and her MBA at Johns Hopkins University’s Carey School of Business.


Angel E. Perez, BSN, PCMH CCE

Angel Perez is a Practice Transformation Coach who partners with Primary Care Clinics helping practices transform to deliver patient-centered care. Emphasized areas include training, support, encouragement, consultation, and monitoring to both practices and health systems as they strive for clinical and operational improvements.  Angel has a background in nursing and has over 20 years of experience in the healthcare in several areas including Public Health, Women’s Health, Ortho Surgery, Tissue recover and quality improvement. More recent years sharpening her skills in development and implementation of learning collaboratives focused on supporting practices and health systems in transforming the way they deliver care. Angel holds a BSN and is an NCQA Certified Content Expert. 

This On-Demand webinar provides maintenance of certification credit 2.0 points under "required continuing education" for PMCH CCEs.

This is a non CME/CNE/CPE activity.

Available Credit

  • 1.00 Participation
  • 2.00 PCMH CCE


Please login or register to take this course.