CCE Quarterly: Building Organizational Culture of Quality
CCE Quarterly: Building an Organizational Culture of Quality: Sustaining PCMH
PCMH and PCSP Recognition is achieved through true practice transformation. This requires hard work and dedication, but that commitment does not stop with Recognition. There are many paths to achieving and sustaining a successful Patient-Centered practice—they do not all look alike and generally consider local circumstances and preferences.
Recognition requirements for sustainment are designed to foster continuous improvement, highlighting how the practice strengthens its foundation and, as a result, patient care year over year. Join us for a discussion of best practices for sustaining PCMH and PCSP Recognition and hear from CCE Award winner, Thomasene Barnes, about how her organization, NY Hospitals + Health, has implemented advanced strategies to sustain their patient-centered organization.
- Health Plans.
- Practice Managers.
- Primary Care Teams.
- Social Workers.
Thomasene Barnes, PCMH CCE
Thomasene is the Director of the Patient-Centered Medical Home (PCMH) Program within the Office of Ambulatory Care at New York City Health and Hospitals (NYC H+H), the largest public healthcare system in the nation. She has more than ten years of healthcare experience at NYC H+H, spanning ambulatory care operations and healthcare services transformation. Over the course of her career at NYC H+H she has collaborated with interdisciplinary teams to align recognition efforts, developed patient-centered policies and procedures, managed various ambulatory care practices, and has also assisted with coordinating various initiatives and projects such as the NYSDOH Hospital-Medical Home Demonstration Project, part of the NYS Medicaid Redesign program. Thomasene holds a Bachelor’s degree in Health & Society with a minor in Psychology from the University of Rochester and earned PCMH Content Expert Certification in 2016. She has previously supported NYC H+H practices under all versions of the PCMH standards at the practice level and system wide at the corporate office level. Currently Thomasene is responsible for coordinating the efforts of over 32 practice sites across the system for the NYS PCMH Recognition program under the 2017 standards. Thomasene’s dedication to providing health care to those in underserved populations continues to propel her work expanding practice transformation efforts that are patient-centered. Thomasene is a 2019 – 2020 PCMH CCE Quality Award Winner.
Amy Tennant, PCMH CCE
Amy Tennant is a Policy Manager in NCQA’s Recognition Programs Policy and Resources. In this role, she creates and maintains PCMH resources, manages product updates and provides policy support and expertise to customers, PCMH CCEs and NCQA Evaluators.
She started at NCQA in the Product Development department where she supported the development of recognition programs including the redesign of the PCMH standards for 2017, Patient-Centered Specialty Practice School-Based Medical Home and the creation of the Oncology Medical Home, the first recognition program created for a specific medical specialty.
Before starting her career at NCQA, she was an intern at MedStar Georgetown University Hospital where she worked on reducing medication reconciliation errors and incidence of outpatient falls. She obtained her Six Sigma Black Belt and holds a BS in Healthcare Management and Policy from Georgetown University in Washington, DC.
In support of improving patient care, the National Committee for Quality Assurance is jointly accredited for Continuing Medical Education (ACCME), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the American Psychological Association (APA), and the Association of Social Work Boards (ASWB) to provide Interprofessional Continuing Education for the healthcare team.
This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.
This educational activity is approved for: 1.0 AMA PRA Category 1 CreditTM, ANA CNE, AAPA, APA, and ASWB ACE.
This OnDemand course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.
* Please note – You must attend the entire program to be eligible for total number of contact hours.
- 0.00 AAPA
- 1.00 AMA PRA Category 1 Credit™
- 1.00 ANCC
- 1.00 APA
- 1.00 ASWB
- 1.00 IPCE
- 1.00 Participation
- 2.00 PCMH CCE