CCE Quarterly: Best Practices in BH Distinction

CCE Quarterly: Best Practices in Behavioral Health Distinction

NCQA Distinction in Behavioral health helps primary care practices better integrate behavioral healthcare into their care delivery. Behavioral health conditions (mental illnesses, substance use disorders) are often under-diagnosed late, delaying treatment. This leads to poorer health outcomes and higher costs of care.

These conditions can often be identified and treated in a primary care setting, which can result in seamless care. This improves treatment of behavioral health conditions, and other chronic medical conditions, resulting in better health outcomes overall.

During the Best Practices in Behavioral Health Distinction webinar, faculty will offer a review of the program requirements and outline best practice approaches within different care delivery settings. Faculty will discuss practice readiness, as well as how to develop a plan to implement both in-house and telehealth services. In addition, this program will include recommendations for how to dual purpose documentation and prepare evidence for virtual review.

Target Audience

  •  CCE's.
  •  Consultants.
  •  Primary care, specialty and community center practice staff.
  •  Integrated Delivery Networks.
  •  Practice care teams.
  •  Practice manager.

Learning Objectives

At the conclusion of the program, participants will be able to:

  1. Describe Behavioral Health Distinction requirements, the application process and Q-PASS enrollment.
  2. Identify challenges to behavioral health integration and opportunities for support.
  3. Construct a strategy to implement Behavioral Health Distinction within different practice settings.
  4. Prepare Behavioral Health Distinction for presentation to NCQA through the virtual review process.


Course summary
Available credit: 
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 

Sarah Lee, PCMH CCE

Sarah Lee has been at NCQA since 2012 and is the Assistant Director, Recognition Programs, Policy and Resources. She supports the development, maintenance and update of NCQA's practice-level recognition and state-specific certification programs. She also focuses on providing both internal staff and external customers with the resources needed to clearly understand recognition program processes and requirements. Prior to this role, she was a manager of Government Recognition Initiatives where she oversaw the review process for federal qualified health centers and military facilities pursuing NCQA recognition.

Sarah graduated from the University of California San Diego with a B.A. in International Studies, Economics. She received her M.P.A with a focus on Policy Analysis and Evaluation from The George Washington University in Washington, DC.

Amanda Ciadella, MPH, PCMH CCE

Amanda joined The Verden Group in 2017 as Senior Consultant, with a focus on the Florida Chapter of the American Academy of Pediatrics statewide PCMH project where she has supported over 27 practices with their PCMH goals. Her combined background in health administration and her recent work in population health management bring a wealth of knowledge and expertise to her clients. Amanda's education in health care began with a bachelor's degree in health administration and a master's of public health from the University of West Florida. She was also Office Manager in a pediatrics practice in Crystal River, Florida, where she participated in the Blue Cross Blue Shield Florida pilot PCMH program and helped the practice earn NCQA Recognition. Dedicated to expanding her knowledge of PCMH and helping clients navigate the path to NCQA Recognition, Amanda has been a PCMH CCE since 2014 and has supported practices under the PCMH 2011, 2014 and 2017 standards.

This live webinar provides maintenance of certification credit (2 points) under "required continuing education" for PCMH CCEs.

This is a non AMA PRA Category 1 CreditTM, ANA CNE, APA, ACPE and ASWB ACE activity. 

Available Credit

  • 1.00 Participation
  • 2.00 PCMH CCE


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