CCE Quarterly: 2021 Town Hall for CCEs

March 2, 2021

CCE Quarterly: 2021 Town Hall for CCEs

PCMH CCEs are valued ambassadors of the patient-centered medical home. As we consider new PCMH policy changes and new opportunities to support and measure quality care, we invite CCEs to join us for a special Town Hall with NCQA Leadership and key staff to discuss what’s new in 2021.

During this live event, we will discuss the future of Annual Reporting, publication changes, PCMH guidance updates and telehealth. We want to hear your honest feedback on proposed changes. In addition to the Q&A during the webinar, we’ll ask you to complete a post-event survey. 

NCQA is committed to innovation and helping you support your clients. Increasing opportunities for sharing information, like this Town Hall, is just one way we are working to bring more value to CCEs.   

This session will be recorded and available as an on-demand activity for a limited time after the live event. This complimentary session can be used in lieu of a required CCE Quarterly Webinar. 

Target Audience

PCMH Certified Content Experts

Course summary
Available credit: 
  • 2.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
03/02/2021 - 1:00pm EST
Event ends: 
03/02/2021 - 2:30pm EST

Lisa Slattery, Vice President, Accreditation and Recognition Operations
Lisa joined NCQA in 2016. She oversees operations, customer support and program integrity. She is responsible for the growth and delivery of all NCQA evaluation programs, including Health Plan Accreditation and PCMH Recognition. With more than 25 years of leadership experience in health care quality in hospitals, health plans and integrated delivery systems, Slattery has led initiatives in value-based purchasing, population health, physician home visiting, readmission prevention, complex case management, utilization management, credentialing, software design and implementation and data analytics. Before joining NCQA, she worked for Blue Cross Blue Shield of Tennessee as Vice President, Enterprise Quality, and directed corporate clinical quality strategy across the commercial, Medicaid and Medicare lines of business. Slattery began her career as a physical therapist, and held several executive positions at Health First, Inc. She is a graduate of the University of Florida and North Carolina State University.

Christina Borden, PCMH CCE
Christina is the Director for Product Development for NCQA's Recognition Programs. In her eleventh year with NCQA, Christina oversees the development, implementation, and promotion of NCQA’s Recognition Programs (RP) and oversees new product design, such as the development of NCQA’s telehealth initiatives. She maintains and improves NCQA programs as clinical measures and standards change. Additionally, she works to educate stakeholders, interpret, and maintain guidelines for RP programs and ensure NCQA’s programs properly align with federal guidelines and NCQA’s mission to ensure high quality healthcare. When appropriate, Christina represents the organization publicly, including in forums for sponsors, state and federal agencies, practices, professional organizations, and other partners. Christina’s work in NCQA’s Recognition Programs has been to improve patient outcomes and provider healthcare delivery through the design and implementation of patient-centric standards. Before joining NCQA, Christina worked at the Association for Community Affiliated Plans (ACAP) representing non-profit safety net health plans and, previously, as a health liaison on Capitol Hill. 

Sarah Lee, PCMH CCE
Sarah Lee has been at NCQA since 2012 and is the Assistant Director, Recognition Programs, Policy and Resources. She supports the development, maintenance and update of NCQA's practice-level recognition and state-specific certification programs. She also focuses on providing both internal staff and external customers with the resources needed to clearly understand recognition program processes and requirements. Prior to this role, she was a manager of Government Recognition Initiatives where she oversaw the review process for federal qualified health centers and military facilities pursuing NCQA recognition. Sarah graduated from the University of California San Diego with a B.A. in International Studies, Economics. She received her M.P.A with a focus on Policy Analysis and Evaluation from The George Washington University in Washington, DC.


This live webinar grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.

* Please note – You must attend the entire program to be eligible for total Continuing Education Unit (CEU) points.

Available Credit

  • 2.00 Participation
  • 2.00 PCMH CCE
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