OnDemand: Telehealth Access and Sustainability
Duration: One hour
Telehealth Access and Sustainability
Expanded reimbursement for telehealth services has provided access to care that was not widely available to patients before the COVID-19 pandemic. With the rapid onset of social isolation and quarantine, primary care practices scrambled to implement virtual care delivery processes to meet patient needs and maintain visit volume. A year later, the availability of COVID-19 vaccines is returning in-person care to more typical levels, but telehealth tremains a viable--and sometimes preferred--option for patients. Primary care practices must now reassess their existing services and develop long-term, sustainable processes to meet patients' virtual care needs. This will require a full understanding of patient and provider preferences, and telehealth-oriented experience surveys are one way to gather feedback. This presentation takes a fresh look at how virtual services are delivered, and will provide participants with tools to assess and revise telehealth and other virtual care services in their practices. At the end of the session, participants will receive sample patient and provider telehealth experience surveys and recommendations for addressing patient concerns about completing surveys.
- Community-based organizations
- Health care decision makers
- Health care professional
- Health plans
- Health systems
- Outpatient providers
- Discuss the impact of telehealth on patient access.
- Explain how to gauge staff and providers via an experience survey.
- Identify solutions to overcoming telehealth sustainability.
Maia Morse, MPH, CPC
Maia Morse is a Senior Program Manager in Primary Care Development Corporation’s (PCDC) Clinical and Quality Partners team, focusing on practice operations, school-based health and medical coding for quality. She has successfully supported over 180 providers through the NCQA PCMH Recognition process. Throughout her career, Maia has managed clinical and operational pathway development, practice reporting and primary care learning collaboratives. She has also worked internationally as an early childhood educator. She was a Princeton Fellow with Norwalk Community Health Center and is also a Certified Professional Coder and a PCMH Certified Content Expert. Maia holds a BA in International Studies from the University of Richmond and an MPH from the Columbia University Mailman School of Public Health.
Anuja Solanki, BS, PCMH CCE
Anuja Solanki is a Senior Project Manager in Primary Care Development Corporation’s (PCDC) Clinical and Quality Partners team. She supports primary care practice transformation through coaching for PCMH Recognition; quality improvement and data reporting; and EMR utilization and optimization. She has successfully supported over 80 sites through PCMH Recognition, led development of the “Small Practice Management Essentials” online learning program, and updated PCMH standards and guidelines for full submissions. Throughout her career, Anuja has built a track record in making PCMH submissions audit-proof, partnering with and training staff in the latest quality and compliance standards, and maximizing the value of EMR data. She holds a BS in Biology from the New Jersey Institute of Technology and is an NCQA-certified PCMH Content Expert.
In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team.
This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change.
This educational activity is approved for a maximum of 1.0 AMA PRA Category 1 Credit™.
This educational activity is approved for 1.0 nursing contact hours.*
This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.
* Please note – You must attend the entire program to be eligible for total number of contact hours.
Disclosure of Relevant Financial Relationships
The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.
For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution. For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.
Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.
Relevant financial relationships exist with the following companies/organizations:
Maia Morse: None
Anuja Solanki: None
Additional Planning Committee Members:
Wanda Ali: None
Cathy Beckner: None
Joseph Stankaitis: None
This program was developed in part by NCQA staff.
This program received no commercial support.
- 1.00 AMA PRA Category 1 Credit™
- 1.00 ANCC
- 1.00 IPCE
- 1.00 Participation
- 1.00 PCMH CCE