Leveraging Person-Driven Outcomes Standardized Measurement..

June 28, 2022

Leveraging Person-Driven Outcomes, Standardized Measurement, & Provider Championship to Improve Health Performance

It has been demonstrated in a statistically significant way that patients of primary care practices embracing a "performance improvement champion" have better health outcomes. Key aspects of success include leveraging person-driven outcomes and using standardized measurement. In a study of patients on care planning and self-care support, patients with uncontrolled blood pressure patients were asked to select meaningful functional/ practical achievements tied to an activity (e.g., reaching a healthy BMI could help a patient to fit into a wedding dress). Standardized HEDIS measure specifications for hypertensive BP control ensured that the denominator included only active patients who met clinical criteria for hypertension.

Through identification of and effective responses to barriers to change and respectful communication, embedded provider champions (physician, physician assistant, nurse practitioner) became advocates of chronic condition management best practices specifically and of the PCMH framework in general. Principal findings included: 1.) BP control rates differed between champion and nonchampion practices and between levels of champion practice engagement; 2.) champion practices demonstrated significantly lower “no-read” rates; and 3.) mean systolic BP readings were statistically significantly different in patients of champion vs. nonchampion practices. Analysis also highlighted the beneficial effect for Black non-Hispanic patients. Cerebralvascular accident, coronary heart disease and all-cause mortalities were positively affected by the BP control achieved by champion practices. This work provided an important foundation for addressing more complex aspects of condition management, such as stage 2 hypertension.

Target Audience

•    health care professional
•    health care decision maker
•    consultants
•    Health plans
•    Health systems
•    Hospitals
•    Managed behavioral healthcare organizations
•    Population health organizations
•    Wellness organization leverages within federal, states, and employers
•    Community-based organizations
•    Health systems
•    Outpatient providers

Learning Objectives

•    Define, understand the benefits of and be able to operationalize person-driven outcomes
•    Define, understand the benefits of and be able to operationalize standardized measurement of a key performance indicator
•    Define, understand the benefits of and be able to operationalize provider performance improvement champions

Course summary
Available credit: 
  • 1.00 Participation
  • 1.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
06/28/2022 - 1:00pm EDT
Event ends: 
06/28/2022 - 2:00pm EDT

Dr. Thomas Arnone

R. Anthony Minervino, Jr. Master of Public Administration,  
Master of Science, Institute for Healthcare Improvement Advisor,
Lean Six Sigma Yellow Belt, NCQA PCMH CCE, Healthcare Operations Administrator





This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:



Additional Planning Committee Members:


This program was developed in part by NCQA staff.

Available Credit

  • 1.00 Participation
  • 1.00 PCMH CCE


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