Healthcare Delivery Design from the Patient's Perspective

May 5, 2022

Cost: $99
Date: Thursday, May 5, 2022; 1-2pm ET

Healthcare Delivery Design from the Patient's Perspective

After battling COVID-19 for almost two years, health systems have made tremendous gains in testing, treatment and protective measures such as masks, social distancing and vaccines. Event as the pandemic continues, our health care systems strive to deliver safe, efficient, coordinated, quality, cost-effective care, and are incorporating metrics and algorithms to measure effectiveness. What would we find if we looked beyond metrics and algorithms and saw health care through the eyes of an actual patient? Have you ever wondered what lessons you could learn and insights you could gain from examining our health care design from the patient's perspective?
This session discusses the COVID-19 journey of one patient: the presenter. It begins with the COVID diagnosis in the ED, through hospitalization and discharge to a "hospital at home" monitoring program, and concludes with a primary care follow-up visit. Ms. Ali shares lessons learned and insight gained through retrospective reflection and analysis of events as a patient and health care professional. She highlights how efficient quality processes, care coordination and remote monitoring (telehealth) contributed to her recovery as she engaged with two health systems.

Target Audience

  • Consultants
  • Health Care Professionals
  • Health plans
  • Health systems
  • Providers

Learning Objectives

  • Describe the COVID-19 "Hospital at Home" program and how it incorporated telehealth.
  • Evaluate the effectiveness of "Hospital at Home" remote monitoring and identify areas or opportunities other than for COVID-19 care.
  • List care coordination across and within two health systems and explain how they contributed to quality, cost-effective care.
  • Explain the benefits of involving patients in their care and the best method to educate and encourage them to participate.
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 IPCE
  • 1.00 Participation
  • 1.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
05/05/2022 - 1:00pm EDT
Event ends: 
05/05/2022 - 2:00pm EDT


Wanda Ali is owner and founder of WAM’S Healthcare Consultants, which provides clinical case management services, continued education classes for health care professionals and health education classes to the community and civic organizations. Wanda is an RN, a certified Case Manager and a Fellow in The American Academy of Case Management. She is an NCQA-certified PCMH Content Expert and has supported several practices in achieving PCMH Recognition. She is adjunct faculty for a Community Health Worker (CHW) program and was the recipient of the Healthcare Professional of the Year Award and the “100 Great Nurses” award. She has a BA in Healthcare Management and an MS in Business Management.






In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC) to provide Interprofessional Continuing Education for the healthcare team. 

This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change. 

This educational activity is approved for a maximum of 1.0 AMA PRA Category 1 Credit™. 

This educational activity is approved for 1.0 nursing contact hours.*

This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.   

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Wanda Ali: None

Additional Planning Committee Members:
Crissy Crittenden: None
Osman Ahmed: None

This program was developed in part by NCQA staff.

This program received no commercial support.


Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 IPCE
  • 1.00 Participation
  • 1.00 PCMH CCE


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