Race, Ethnicity, SOGI, Income, and Language in Patient Reg

November 16, 2023

Cost: $149
Course Type: Live Webinar
Date: Thursday, November 16, 2023; 2:00-3:30pm ET
Course Expires: November 16, 2024

Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration 

Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.  
During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core). 

Target Audience

  • CCE's
  • Consultants
  • Primary Care Teams
  • Practice Managers
  • Health Plans
  • Physicians
  • Nurses
  • PAs

Learning Objectives

•    Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction. 
•    Increase competency in completion of religion, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in. 
•    Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.

Related Content:
NCQA Health Innovation Summit, October 23-25, 2023
Gaylord Palms Resort and Convention Center
Orlando, Florida

Course summary
Available credit: 
  • 2.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 
Event starts: 
11/16/2023 - 2:00pm EST
Event ends: 
11/16/2023 - 3:30pm EST

Jennifer M. Etue, LICSW
Manager, Integrated Behavioral Health
Providence Community Health Centers 

Jess Tomko, PCMH CCE
Manager, Recognition Policy


This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

This is a non-accredited activity.

* Please note – You must attend the entire program to be eligible for total number of contact hours.




Available Credit

  • 2.00 Participation
  • 2.00 PCMH CCE


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