Quality Innovation Series 2021 Chapter: Best Practices in Telehealth
When COVID-19 emerged as a threat to public health, telehealth became indispensable for maintaining a functioning health care system. It eased travel burden, reduced missed appointments, increased access to behavioral healthcare, boosted transitional care management and enabled patients to choose virtual visits across a wide array of services. This chapter features panel discussions from frontline care team members on their efforts to deliver high-quality care in a virtual environment.
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