OnDemand: Specialist Quality Measurement

Specialist Quality Measurement

For so long, the goal to improve health care has focused on primary care quality and overlooked the significance of specialist care's contributions toward that goal. The path to improving quality measurement lies in greater acquisition and analysis of clinical data.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

Target Audience

  • Clinicians
  • Clinical Data Acquisition SMEs
  • Data Scientists
  • Network Management
  • Quality SMEs

Learning Objectives

  • Highlighting the need for payers to engage in specialist measure.
  • Defining approaches to specialist.
  • Underscoring the value of measuring specialists.
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 

Terri Kitchen

Terri Kitchen is Divisional Vice President of Enterprise Quality & Accreditation for the Health Care Service Corporation (BCBS of IL, TX, NM, OK, MT). While consulting with Deloitte for top tier health plans such as HCSC, Anthem and Humana, she gained deep knowledge around health plan data analytics and operations. In 2013, Ms. Kitchen became Executive Director of Analytics and Information Management at Health Care Service Corporation. Today, she is responsible for the five states' clinical quality regulatory reporting and quality analytics, and HCSC’s provider-facing performance measurement. She earned her MBA from the University of Chicago.


In support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the American Psychological Association (APA), and the Association of Social Work Boards (ASWB) to provide Interprofessional Continuing Education for the healthcare team. 

This activity was planned by and for the healthcare team, and learners will receive 1.0 Interprofessional Continuing Education (IPCE) credit for learning and change. 

This educational activity is approved for: 1.0 AMA PRA Category 1 CreditTM.

This educational activity is approved for 1.0 nursing contact hours.*

This live course grants 2.0 required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Terri Kitchen: None

Additional Planning Committee Members:
Cathy Beckner: None
Joe Fojtik: None
Jessica Frisco: None

This program was developed in part by NCQA staff.

This program received no commercial support.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 Participation
  • 2.00 PCMH CCE


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