OnDemand: Best Practices for Patient Engagement ...

Best Practices for Patient Engagement With Telehealth

This course presents a panel discussion about the telehealth experiences of a provider and patient/patient advocates, from when an appointment is made through the after-visit follow-up. The panel will discuss how telehealth has improved their health care experience and how to overcome obstacles that prevent easy access to care, and will identify strategies for avoiding the glitches that frustrate patients and providers.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

Learning Objectives

  • Assess the patient's ability to fully engage in a telehealth appointment.
  • Identify strategies to improve interactions for an effective telehealth visit.
  • Outline tactics for efficient follow-through of patient care.


Course summary
Available credit: 
  • 1.00 Participation
  • 2.00 PCMH CCE
Course opens: 
Course expires: 

Diann Folkersen
Diann Folkersen is has 4 children and 5 grandchildren. One daughter is a leukemia survivor and a son is on the autism spectrum (Asperger's syndrome). Ms. Folkersen is also caregiver to her mother, who is a Medicare beneficiary and a Medicaid brain waiver recipient for strokes, and is living with post-polio syndrome. She was Chair of the Patient and Family Advisory Council at Primary Children's Hospital and a Parent Adviser on the Family Support Services Leadership Team, and served on the Facility Design Committee, Nurse in Residency Training, Medical Student Training and Family Support Services Coordination Committee. She currently serves on the Patient and Family Advisory Council with Comagine Health. She worked as a CNA at St. Mark’s Hospital, Bennion Care Center and Murray Care Center, and as a Psych. Tech. at Wasatch Canyon’s in-patient facility. She was trained in Behavior Modification group therapy and Crisis Intervention. Ms. Folkersen earned her BA in Psychology from the University of Utah.


Psarah Johnson
A self-identifying “cripplepunk,” Psarah Johnson is a community activist who was born with juvenile rheumatoid arthritis and has spent her life collecting autoimmune disorders. She also suffers from PTSD as a result of medical trauma and psychological abuse, but she has lived her entire life refusing to take the back seat. Ms. Johnson has worked as a group home coordinator, taught high school students theatre and civics, performed as a stand-up comedian and at one point even ran away to join the circus. Most recently, she stepped away from her career as an educator to become a full-time activist, advocate, writer and public speaker. Ms. Johnson is Board Chair for the Disabled Rights Action Committee.


Dan McDyer, MD, FACOG
Daniel McDyer, MD, FACOG, is an OB/GYN at Florida Woman Care of Jacksonville, Florida. He is board certified by the American Board of Obstetrics and Gynecology and is section chairman of the American College of Obstetricians and Gynecologists. He is also president of the Jacksonville OB/GYN Society and a fellow of the American College of Obstetricians and Gynecologists. Dr. McDyer is Clinical Innovation Officer for Carie™ Health, a telemedicine company that offers the world’s most advanced and versatile telehealth platform, allowing physicians to provide 24/7 virtual health care to their patients. Dr. McDyer specializes in minimally invasive surgery, menstrual issues, urinary incontinence and treatment for infertility. Dr. McDyer earned his MD from the University of South Florida College of Medicine and completed his residency in OB/GYN at the University of Florida Health Jacksonville, where he was Administrative Chief Resident.


This live course grants 2.0 Required Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Available Credit

  • 1.00 Participation
  • 2.00 PCMH CCE


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