OnDemand: Barriers & Opportunities: How Data Advances Health Equity

Cost: $199
Duration: 1 Hour
Self Pace Course 

OnDemand: Barriers and Opportunities in Engaging Data to Advance Health Equity for Providers and Payers

Health care organizations, both payers and providers, have significantly increased their focus on equity over the last two years with many organizations incorporating patient, community, and workforce equity goals into their strategic plans. Emerging CMS and NCQA policies and payment programs will continue this emphasis on reducing health disparities by both increasing accountability and creating incentives for closing equity gaps. Organizations are increasingly being expected to collect data on their patients, members, and providers—such as race, ethnicity, language spoken, sexual orientation and gender identity—and be held accountable for differences in care provided and health outcomes among these groups. For organizations to succeed under these new requirements, they need a framework for applying an equity lens to their patient and member experience and an understanding of the ROI of doing so. 

This presentation will share a comprehensive approach to bringing an equity lens to health outcomes data. It will begin with a review of the current state of administrative data to denote patient racial and ethnic identity. An assessment tool for reviewing administrative data will be shared to diagnose the presence, quality, and accuracy of patient and member self-report of race and ethnicity and best practices for data gathering will be discussed. To demonstrate the power of high-quality administrative data, patient experience and workforce outcomes will be segmented by race and ethnicity to show patterns of disparities across the industry. Similar national findings will be shared for member experience. We will address the barriers and opportunities for both payers and providers to employ effective strategies so they can engage their patient, member, and workforce data with the goal of advancing health equity.


Target Audience

•    Health plans
•    Health systems
•    Hospitals
•    Managed behavioral healthcare organizations
•    Population health organizations
•    Wellness organizations leveragers are the federal government, states and employers 

Learning Objectives

•    Assess their readiness to segment patient/member experience via a rubric for analyzing quality and completeness of patient
identity administrative data (e.g., race/ethnicity).
•    Compare equity gaps in their own organization’s patient or member experience metrics to national patterns.
•    Describe differences in workforce experience and retention based on staff identity.

Related Content:
NCQA Health Innovation Summit, October 23-25, 2023
Gaylord Palms Resort and Convention Center
Orlando, Florida

Course summary
Available credit: 
  • 1.00 Participation
  • 1.00 PCMH CCE
Course opens: 
Course expires: 

Deirdre Mylod, PhD

Dr. Deirdre Mylod has spent over 25 years at Press Ganey researching the patient experience and how it relates to cross domain outcomes of engagement and clinical quality. She is the architect of Press Ganey’s Patient Suffering model and has extended her work to create a conceptual framework to describe the work experience of clinicians and the healthcare workforce.

Dr. Mylod joined Press Ganey in 1997 and currently serves as the executive director of the organization’s Institute for Innovation and senior vice president of Research & Analytics. In this joint role, she is responsible for advancing the understanding of the entire patient experience, including patient perceptions of care, clinical process and outcomes. Through the Institute, Mylod partners with leading health care providers to study and implement transformative concepts for improving the patient experience.

Since July 2020, Dr. Mylod has co-led Press Ganey's Equity Partnership together with her colleague, Dr. Tejal Gandhi. Through this work she has surfaced national patterns of patient and workforce experience segmented by race, ethnicity and other aspects of identity, and has created best practices in data management and data visualization to support equity work.

Mylod holds a master’s degree and a PhD in psychology from the University of Notre Dame.

Eme Augustini, MBA

Eme Augustini is Director of Health Policy and Government Affairs at Press Ganey. In this role, Eme leads Press Ganey’s interpretation of regulatory developments and manages partnerships with health policy stakeholders.

Prior to joining Press Ganey, Eme served as Executive Director of the National Association of Dental Plans (NADP). In this position, Eme provided broad executive management of the Association’s centers of expertise: federal and state government relations, industry technical standards, research, and professional development. Prior to her appointment as Executive Director, Eme was the Director of Government Relations at NADP and was responsible for identifying and responding to key public policy challenges, and advancing advocacy priorities, at the federal and state levels.

Eme earned her bachelor’s in political science and philosophy from Texas A&M University and an MBA from Texas Woman’s University.

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.


The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:

Deirdre Mylod: None
Eme Augustini: None

Additional Planning Committee Member:
Ashley Turner: None
Crissy Crittenden: None

This program was developed in part by NCQA staff.

This program received no commercial support.

Available Credit

  • 1.00 Participation
  • 1.00 PCMH CCE


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