HEDIS Measurement Year 2021 Update

HEDIS Measurement Year 2021 Update

During this course, NCQA staff share updates to measures for HEDIS Measurement Year (MY) 2021 and discuss key dates for data collection.

Learning Objectives

  • Review Transition HEDIS release dates
  • Review Retired Measures
  • Discuss Changes to Existing Measures

Click here to access the Quality Innovation Series registration page to register or review the full course content.

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 Participation
  • 1.00 PCMH CCE
Course opens: 
Course expires: 

Cindy Ottone, MHA

Ms. Ottone is the Director of Policy Measures in Performance Measurement Department of the National Committee for Quality Assurance.

In her current position, Ms. Ottone supports the development and implementation of the HEDIS Products, as well as other NCQA measures. Ms. Ottone represents the policy perspective on several NCQA projects including the Measure Advisory Panels, the Audit Methodology Panel and HEDIS Data Submission. Ms. Ottone also supports areas where NCQA measures are used in other organizations’ programs including: QRS/Marketplaces, CHIPRA Core Set, QPP and NQF. As the HEDIS director, she also supervises staff answering NCQA customers and constituents through the HEDIS Policy Clarification Support system and Frequently Asked Questions.    

 Prior to working at NCQA, Ms. Ottone has worked with health plans and physician practices. Ms. Ottone was assigned to quality measurement and improvement at Companion HealthCare, a Blue Cross Blue Shield HMO. While at Companion, Ms. Ottone focused her efforts on HEDIS measurement and reporting, Disease Management Programs, and Quality Improvement Activities in both the clinical and operations areas. Ms. Ottone has also worked in large provider practices with their billing systems and strategic planning.  

Ms. Ottone received her Bachelor of Arts in Health Science and Policy from the University of Maryland, Baltimore.  She received a Master of Health Administration from the University of South Carolina, School of Public Health. Ms. Ottone is on the Board of Trustees at Palmetto Richland Hospital and has previously served as adjunct faculty at George Washington University School of Medicine and Health Sciences and University of South Carolina School of Public Health.

Currently, Ms. Ottone serves her community as a Trustee on the Richland Memorial Hospital Board of Trustees and the Prisma Health Midlands Board of Directors.

imageIn support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the American Psychological Association (APA), and the Association of Social Work Boards (ASWB) to provide Interprofessional Continuing Education for the healthcare team. 

This educational activity is approved for a maximum of 1.0 AMA PRA Category 1 Credit™. 

This educational activity is approved for 1.0 nursing contact hours.*

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours. 

Disclosure of Relevant Financial Relationships

The National Committee for Quality Assurance (NCQA) endorses the Standards of the Accreditation Council for Continuing Medical Education which specify that sponsors of continuing medical education activities and presenters at and planners for these activities disclose any relevant financial relationships either party might have with commercial companies whose products or services are discussed in educational presentations.

For sponsors, relevant financial relationships include large research grants, institutional agreements for joint initiatives, substantial gifts, or other relationships that benefit the institution.  For presenters or planning committee members, relevant financial relationships include the receipt of research grants from a commercial company, consultancies, honoraria, travel, or other benefits, or having a self-managed equity interest in a company; or having an immediate family member or partner with such a relationship.

Disclosure of a relationship is not intended to suggest or condone bias in any presentation but is made to provide participants with information that might be of potential importance to their evaluation of a presentation.

Relevant financial relationships exist with the following companies/organizations:


Cindy Ottone:       None 

Additional Planning Committee Members:

Cathy Beckner:   None

This program was developed in part by NCQA staff.

This program received no commercial support.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 Participation
  • 1.00 PCMH CCE


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