Building Data and Measurement Practices Across a Network

This course focuses on assessing and establishing robust QI practices across a diverse network of providers to advance the network as a performance-driven organization, with a focus on collaboration around defined behavioral health priority measures, using individualized agency support to drive implementation and practice change. Panelists will describe the evolution of quality improvement efforts, creation of data visualization to support informed decision making and development of common processes based on shared best practices, and will also discuss their efforts to build on this foundation to sustain practices at the agency and network levels.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

Learning Objectives

  • Review the structure and implementation of common data and QI practices across a network of agencies.
  • Review results along with challenges and lessons learned.
  • Review the infrastructure, processes and workflows in place to drive sustained focus on building a performance driven organization.
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 PCMH CCE
Course opens: 
Course expires: 

Lynette Thelen, MBA

In her role as Senior Consultant, Lynette Thelan specializes in strategic analytics and performance improvement. She provides consulting and technical assistance to health and human service providers in value-based payment success, data-driven decision making and quality improvement. Ms. Thelan supports organizations in understanding and improving the quality, value and impact of their programs and services, with an emphasis on performance measurement and workflow improvement. She holds an MBA from Rochester Institute of Technology and is a certified Lean Six Sigma Black Belt.

David Eckert, LMHC, NCC, CRC

David Eckert is a Senior Consultant in the Center for Collaboration in Community Health at CCSI and supports CQI efforts across New York state. He has experience in a variety of clinical settings, including as coordinator of mental health clinics in the Rochester area. His focus includes quality improvement, documentation standards, clinical design to improve service delivery and family therapy. He is Adjunct Professor for the Masters-level counseling programs at SUNY Brockport, Medaille, and most recently developed and is teaching “Neurobiology in Counseling” through the Counselor Education Program at SUNY Brockport. Mr. Eckert received a BA in Psychology at Florida State University and an MA in Community Mental Health Counseling at the State University of New York in Brockport.

imageIn support of improving patient care, the National Committee for Quality Assurance is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the American Psychological Association (APA), and the Association of Social Work Boards (ASWB) to provide Interprofessional Continuing Education for the healthcare team. 

This educational activity is approved for a maximum of 1.0 AMA PRA Category 1 Credit™. 

This educational activity is approved for 1.0 nursing contact hours.*

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Available Credit

  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC
  • 1.00 PCMH CCE


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