Be Netflix, Not Blockbuster: ...

Be Netflix, Not Blockbuster: Best Practices in Telehealth Workflows

Health care providers were hit with an unprecedented challenge in 2020: Enhance--or create--telehealth programs practically overnight to provide care to their communities while reducing unnecessary exposure for patients and staff. Some organizations got their programs off the ground easily, but many are still searching for a smooth experience that both staff and patients would willingly choose over the "old way." This course will share best practices for telehealth workflows collected from organizations across the country, including how to increase patient telehealth virtual (not telephone) visit volume, reduce patient telehealth cycle times, improve patient access through the "digital front door," schedule optimally for hybrid in-person and telehealth systems, address quality metrics and reduce staff and provider burnout, even across the "digital divides" that exists for many patients who do not have access to reliable internet.

Click here to access the Quality Innovation Series registration page to register or review the full course content.

Learning Objectives

  • Review best practices for telehealth.
  • Summarize effective solutions to improve patient satisfaction with telehealth.
  • Identify which telehealth workflows can be adapted for the participant's practice or health center.
Course summary
Available credit: 
  • 1.00 Participation
  • 1.00 PCMH CCE
Course opens: 
Course expires: 

Amanda Laramie

Amanda is experienced in process design, training and leadership development. Before working with Coleman, she worked for a women’s health center in Providence, Rhode Island as Health Center Manager. Amanda manages DPI™ Learning Collaboratives, is a Rapid DPI™ Team Leader, has facilitated high-impact management programs for health center leadership and developed Coaching for Performance trainings. As COO, Amanda has written Vroom! online learning modules and developed curriculum for the Coleman team.

This live course grants 1.0 Continuing Education Unit (CEU) points for PCMH Certified Content Experts.  

* Please note – You must attend the entire program to be eligible for total number of contact hours.

Available Credit

  • 1.00 Participation
  • 1.00 PCMH CCE


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